Senior Director, Operations

Position Summary Role summary: The Senior Director, Operations leads the development and execution of operational strategies across multiple divisions, translating vision into actionable plans that enhance performance and customer experience. This role oversees complex projects, drives process improvements, and collaborates with cross‑functional teams to optimize efficiency and achieve business objectives. By leveraging data analysis and industry benchmarks, the position ensures alignment with organizational goals while managing budgets and resources effectively. The Senior Director fosters innovation, operational excellence, and continuous improvement to support sustainable growth and superior service delivery. About the Team The team leads efforts to ensure the stability and reliability of the Last Mile ecosystem by proactively identifying, preventing, and resolving defects at scale. Collaborating across Product, Engineering, Operations, and Support, the team drives platform stability, launch quality, testing, monitoring, and defect governance. Their focus is on delivering seamless experiences and building trust across the platform. This group champions operational excellence and continuous improvement, aligning business strategies with measurable outcomes to support efficient, high‑quality service delivery and maintain strong cross‑functional partnerships. What you’ll do Lead the development and execution of operations strategies across multiple divisions to drive business performance and customer experience improvements. Translate strategic vision into actionable plans, ensuring alignment of functional and departmental objectives. Oversee large‑scale projects, managing timelines, budgets, and communication to ensure successful implementation. Analyze data and business trends to provide insights and recommendations that support decision‑making and operational efficiency. Foster collaboration with cross‑functional teams to develop innovative solutions that reduce costs and enhance processes. Build and maintain strong stakeholder relationships to support business goals and operational excellence. Champion continuous improvement initiatives and talent development to sustain high performance. What you’ll bring Proven leadership experience driving operational strategies across multiple business units. Expertise in developing and executing multi‑year plans to improve performance and customer experience. Strong ability to lead cross‑functional teams and manage large‑scale projects with complex timelines. Demonstrated skill in analyzing data to inform business decisions and optimize operational efficiency. Experience in process improvement and implementing innovative solutions to reduce costs and enhance productivity. Ability to build and maintain strategic partnerships with internal and external stakeholders. Commitment to ethical standards, integrity, and fostering a culture of accountability and continuous learning. Compensation and Benefits The annual salary range for this position is $130,000.00 - $260,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock. Health benefits: medical, vision, dental coverage. Financial benefits: 401(k), stock purchase, company‑paid life insurance. Paid time off: PTO and/or PPTO for vacation, sick leave, holidays, or other purposes. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Minimum Qualifications Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area. 4 years’ supervisory experience. Preferred Qualifications Leading a cross‑functional team. Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management. Project Management Professional certification. Primary Location 802 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity – unique styles, experiences, identities, abilities, ideas, and opinions – while being inclusive of all people. #J-18808-Ljbffr