Chief of Staff - Business Development (North America)

Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven product is at the center of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining, and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard, and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market-leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.

We are debt-free, profitable, and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organize their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.

The Role

We are opening a unique role for rapid development for the right candidate to work at the heart of Ten, initially spending six months working directly with Ten's CEO in London.

As Chief of Staff, you will act as right-hand person to the CEO Alex Cheatle, based at our global HQ in London. After the initial six-month period we expect the candidate to move to the USA and become our Head of Business Development, leading the strategic development of the Ten business in the world's largest potential market for us. This will involve working with the leading banks, wealth managers, and premium brands in the USA to provide them with the appropriate Ten-driven loyalty platform.

The role of Head of Business Development, reporting to our Co-Founder & Group COO Andrew Long, involves creating material opportunity for value creation for both Ten and the successful candidate. The role will sit on the most senior operating board for Ten North America and be a leadership role across Ten in the region and have some accountability for P&L and product development.

Key Responsibilities

Chief of Staff duties

• Provide comprehensive support to the CEO across their full range of responsibilities, with a particular focus on business development and client engagement.
• Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.
• Effectively articulate complex concepts in persuasive and concise language for diverse audiences.
• Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.
• Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.
• Conduct detailed analyses to support decision-making and strategic initiatives.
• Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.

Head of Business Development duties:

• Build a winning sales strategy for North America, focusing on closing deals with US banks, wealth managers, and Fortune 500 brands.
• Optimize go-to-market approaches to maximize revenue and profitability.
• Implement consultative, value-based selling processes and supporting sales technologies to close high-value, multi-year deals.
• Identify new business opportunities, develop partnerships, and deepen relationships in financial services.
• Stay ahead of market trends and competitor activity, turning insights into actionable strategies that drive results.
• Drive significant revenue growth by closing multi-year contracts valued at $1M+ through platform-as-a-service and technology fees.
• Partner with executive leadership, marketing, proposition, and product teams to align strategies and deliver exceptional client value.
• Ensure seamless communication and collaboration across teams to achieve company-wide goals.
• As you grow the business: recruit, inspire, and develop exceptional sales talent to drive measurable success.