Shift Lead - Licensed Veterinary Technician (LVT/RVT)

Position Overview A fully paid Licensed Veterinary Technician Shift Lead position is available to support our Austell location at 4155 Austell Rd, Austell, GA 30106. The pay range is $24.66 - $35.62 per hour; the exact rate and sign-on bonus will be determined based on experience, skill level, education, location, and applicable minimum-wage laws. The posting will remain open for at least two weeks from the posting date. Responsibilities Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs. Manage the routing of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, educating on pet health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets. Upon approval from supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law. Assist incoming clients by completing required documentation, entering pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and using proper opening and closing procedures. Act as extra eyes, ears and hands for the veterinarian to ensure the best quality pet care, maximize veterinarian productivity and communicate with associates to maintain patient flow. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure safety of pets, clients and associates by using safe restraining techniques, following protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Quality-check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam-room patients. Utilize technical skills to the fullest within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary. Leadership Responsibilities Assist the Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service, following all Banfield protocols and practices, as well as all local, state and federal laws, while building our culture and brand. Support the Practice Manager with hospital labor management. Assist in the selection, training and day-to-day supervision of the paraprofessional team. Help create an environment where the team can deliver quality, efficient and effective veterinary care to pets. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Prepare the team on cases scheduled for the day, assist with case transfers from the previous day or external referrals to provide continuity of care, and triage the treatment board. Identify potential bottlenecks and formulate solutions to remove barriers in medical operations that impede doctors in providing world-class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Address broken equipment issues and assist in inventory management. Assist with financial management by maintaining accurate balances and using proper opening and closing procedures. Quality-check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam-room patients. Qualifications Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements. Strong passion for pets and commitment to delivering outstanding client and pet experiences. Demonstrated teamwork, responsibility, and efficiency in a veterinary care setting. Benefits Comprehensive medical, dental and vision insurance. Generous retirement plan (401(k) and Roth) with company match. Student debt relief program for full-time DVMs. Paid time off and holidays. Top-tier mental health and wellbeing resources, including free coaching and counseling. Associate life insurance (company-paid) and supplemental optional coverage. Company-paid short- and long-term disability. Flexible spending accounts (FSA) and health savings account (HSA). Paid parental leave for birth and adoption. Continuing education allowance for eligible positions. Backup child and elder care, family support resources. Fertility and family-building support. Digital exercise therapy program. Voluntary protection benefits. Legal plan covering a wide range of legal needs. Identity protection support. Commuter benefits. Three free Optimum Wellness Plans for pets. Exclusive discounts on products and services. Equal Opportunity Banfield Pet Hospital is a drug-free, smoke-free, equal-opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, veteran status, or disability status. Legal Compliance Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our purpose: a better world for pets. #J-18808-Ljbffr Medical Management International, Inc.