Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2025 after spending time in another State Farm office, driven by the goal of building my own agency and continuing my familys legacy as a second-generation State Farm agent. I studied science before shifting my path toward investing, and ultimately insurance, and Im a proud graduate of The Ohio State University. Outside of work, Im a dad to twin daughters, and I love food - trying new restaurants, supporting small local spots, and traveling whenever I can.

Our team currently includes two team members, and were excited to grow as we build a strong, motivated office together. We offer perks such as travel incentives, a 401k, worklife balance, and reimbursed licensing costs.

Our office culture is fast-paced, competitive, and packed with energyin the best way. We celebrate every win, joke around, and keep things laid back while still working hard and having fun doing it. Collaboration is at the heart of everything we do, and we want people who are excited to be part of that environment.

If youre looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Hunt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.