Coordinateur(rice) clinique bilingue/Bilingual Clinical Coordinator

Bilingual Clinical Coordinator

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we've grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government. We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you're driven by purpose and energized by solving real-world challenges, we want you on our team.

Calian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program.

The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.

Responsibilities:

• Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).
• Identify possible Adverse events within data files.
• Prepare an Adverse Event Report corresponding to every identified Adverse Event.
• Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.
• Reconcile case number provided by Patient Safety Department.
• Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.
• Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products.
• Support ongoing projects within PSP Team.
• Fulfill other duties as required.

Qualifications:

• College degree or equivalent.
• Minimum of 1-2 years of call center experience.
• Minimum 1 year of PSP or relevant experience.
• Fully bilingual (English and French), both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks with a sense of urgency.
• Excellent interpersonal and communication skills.
• Proficiency with MS Office and data entry systems.
• Patient-focused mindset with a commitment to quality service and compliance.
• Collaborative team player who also works independently.
• Adaptable and open to continuous improvement.

Additional Requirements:

• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions.
• Ability to lift and carry items weighing up to 30 pounds.
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen.
• Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.

$50,000 $55,000 per year.

Working hours:

• Monday to Friday between 9AM to 5PM EST or 9:30AM-5:30PM EST

We have one position available.

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.