Operations and Education Coordinator, SAHM

Job Description

Job Description

About Us

Association Management Center (AMC) is a trusted partner to more than 23 leading health and science associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for the diverse skills, experiences, and backgrounds they bring. At AMC, you'll join a dynamic team of collaborative, innovative, and supportive professionals and have the opportunity to "Achieve What You Believe."

About the Role

The Operations and Education Coordinator is responsible for coordinating, implementing, and administering key aspects of education, operations, and membership initiatives for our client, the Society for Adolescent Health and Medicine (SAHM). This role collaborates with staff, vendors, Board members, and volunteers to support various projects and programs and achieve goals.

Responsibilities:

Operations:

• Administer semi-annual calls for funded projects, awards, and honors, including application management, review coordination, applicant communications, recipient recognition, timeline tracking, and fund disbursement.
• Support annual volunteer recruitment and appointments by coordinating outreach, facilitating application review and selection, maintaining rosters, and managing applicant communications.
• Coordinate virtual volunteer committee meetings, including scheduling, agenda and meeting material preparation, and follow up activities.
• Maintain records, policies and procedures to ensure effective operations and compliance.
• Monitor timelines to ensure timely execution of administrative activities, projects, programs and events.
• Collaborate with the colleagues and volunteers to advance strategic priorities and organizational goals.
• Track and analyze program data, metrics, and outcomes; prepare reports for leadership, staff, and other stakeholders to support decision-making.
• Support the AMC Membership Services team with customer inquiries, refund requests, and other member support requests as needed.

Education:

• Coordinate key components of the SAHM Annual Meeting, including call for proposals, proposal review process, faculty communication sand continuing education accreditation activities.
• Oversee Special Interest Group (SIG) meeting requests in relation to Annual Meeting, supporting logistics and communications.
• Coordinate SAHM webinars, including scheduling, speaker support, participant communications, registration management, webinar logistics, and continuing education documentation, as applicable.
• Support society activities during the annual meeting virtually or in-person, as assigned.

Membership:

• Administer membership and communications platforms including the website, database, social media channels and related systems, to ensure accurate and timely updates.
• Support membership recruitment, renewal and retention efforts.
• Provide administrative support to SAHM Regional Chapters, including the dissemination of transaction reports, processing quarterly dues payments, and updating websites.
• Draft, edit, and distribute member communications, including marketing emails, newsletters, announcements, and other stakeholder outreach materials.
• Serve as a primary point of contact for member and stakeholder inquiries, delivering responsive, accurate, and professional customer service.

• Bachelor's Degree
• 2-3 years of related professional experience; nonprofit or association experience preferred.
• Proficient in Microsoft 365, including Excel for data management and reporting; experience with CRM/AMS platforms, content management systems, and email marketing tools preferred.
• Experience supporting volunteer leaders, boards, committees, or professional education programs preferred.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Customer-focused with strong interpersonal skills and the ability to build effective relationships with members, volunteers, vendors, and staff.
• Demonstrates professionalism, sound judgment, initiative, adaptability, and a collaborative work style.
• Ability and willingness to learn new technologies and systems.
• Travel: Ability to travel out of state and overnight 1-3 times per year by all modes of transportation including car, plane, and train
• Physical: This role is primarily desk-based and involves extended computer use, including typing, data review, and virtual communication. Occasional light lifting may be required. AMC provides reasonable accommodations to support employees in performing the essential functions of the role.

Why You'll Love It Here:

AMC was founded on the core values of Integrity, Accountability, Collaboration, Excellence, and Innovation. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success.

Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)
• 12 paid holidays
• Medical, vision and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Professional development, tuition & certification assistance; internal advancement opportunities.
• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation:

• $26.45- $28.85 per hour. Within this range, individual pay is determined by relevant factors, including job-related skills, experience, market data, work location, and education or training.

Location:

• This is a hybrid role based in Schaumburg, IL. Employees within 50 miles are expected onsite approximately one day per month, with occasional additional visits as needed. Candidates residing more than 50 miles away may be considered for remote work, depending on business needs and location eligibility.
• Applicants must be based in the U.S. and authorized to work full time now and in the future. AMC is unable to sponsor employment authorization.

Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.

Disclaimer The statements above are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all required responsibilities, duties, or skills.