GOVERNMENT ANALYST I

Our Organization and Mission The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. Pay $44,128.38 annually Position Summary Join the Florida Attorney General's Office as a Government Analyst I and serve as the first point of contact for Floridians seeking assistance. In this fast-paced role, you'll review consumer complaints, research issues, communicate with the public, and help connect citizens with the resources they need. If you're organized, detail oriented, and passionate about public service, this is an opportunity to build a meaningful career while making a statewide impact. Qualifications Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; or, A bachelor’s degree from an accredited college or university and two (2) years experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work. A master’s degree from an accredited college or university. Applicants who meet the minimum qualifications will be invited to complete a skills assessment. Those who meet a passing score of 75% on the skills test will be invited to advance to interview. Preferred Qualifications Excellent verbal and written communication skills Proficiency with computer, word processing and data entry software. Typing minimum 35 words per minute (WPM) Experience in a call center or customer service environment, customer resolution, consumer complaints, or citizen advocacy. Experience conducting fact‑finding research, analyzing and/or summarizing information. Work You Will Do Maintain up‑to‑date knowledge of OAG agency priorities, section overviews, general duties and chapter501, FS, Florida's Deceptive and Unfair Trade Practices Act. Route incoming correspondence promptly and proficiently to correct OAG section. Maintain knowledge of current consumer, public interest and legislative issues; consumer scams, fraud, and complaint trends and resources. Provide prompt verbal assistance and information to complainants about their rights, responsibilities and resources, including local, state, and federal agencies, and consumer advocacy organizations. Write accurate concise summaries of verbal and written complaints, inquiries, information requests and other correspondence, and accurately document complaint data for future trend analysis and public records searches. Review written complaints in relation to OAG duties, services and chapter501FS, as well as in relation to current consumer & public interest issues; accurately route complaints under OAG jurisdiction to proper sections or subject experts. Conduct research and fact checking to determine other accurate regulatory and law enforcement jurisdiction and resources. Use multimedia resources for research, including consumer protection alerts and news; Internet searches; OAG agency databases; communication with OAG subject experts/staff; communication with external government and consumer agencies; informal review of Florida Statutes, rules and regulations. Determine solutions for problems. Exercise independent judgment in handling complaints via quickest, most effective media (phone call, email, postal, fax) and providing the most helpful response. Compose written responses in direct business writing style, using consumer advocacy language when appropriate. Maintain understanding of OAG complaint process from initiation to closure to effectively find and share data. Recognize and document patterns of complaints, complaint trends and surges in relation to the OAG's consumer protection role and chapter501FS. Recognize and escalated non‑consumer complaints that involve urgent or potentially controversial safety/abuse/medical issues, security concerns, and issues that require law enforcement referrals. Benefits Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions. Legal and Compliance Information All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s.110.1127(2)(a), F.S. The State of Florida supports a Drug‑Free Workplace; all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S. The State of Florida is a U.S. citizen and authorized work employer. OAG participates in the U.S. government's E‑Verify program. Applicants who require a reasonable accommodation, as defined by the Americans with Disabilities Act, should notify the hiring authority or the People First Service Center at View phone number on click.appcast.io. EEO Statement Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. Location Tallahassee, FL Contact For assistance, call the People First Service Center at View phone number on click.appcast.io Monday–Friday, 8:00 a.m.to6:00 p.m., Eastern time. #J-18808-Ljbffr