Loan Officer Assistant - Bilingual (Spanish/English)

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.Job Description:We are seeking an experienced Bilingual Loan Officer Assistant fluent in Spanish and English to assist borrowers in their home buying or refinance journey.You'll work a hybrid schedule at our Phoenix, AZ office supporting a licensed Loan Officer.What you'll do:Front- end support for Loan Officer, speak with clients regarding goals, needs, and qualifications; after qualifying conversation, collaborate alongside Loan Officer for next steps in the financing processAssist clients through closing by answering basic questions, and providing customer service to all parties throughout the transactionAdvise client of any additional, updated or missing documents needed to proceedPrepare the loan for Loan Processor to take overOrder appraisals and FHA Case numbersDevelop rapport and maintain strong working relationships with internal and external clientsOther duties or special projects as assignedWho You Are:2+ years of experience in the mortgage industry as Loan Officer Assistant, Loan Processor, Loan Officer, etc.Fluent in English and SpanishWorking knowledge of Encompass preferredExcellent communication skills including phone, personal contact and writtenAbility to problem solve and exercise a high degree of initiativeReliability and consistently positive attitudeMust possess good judgement, be able to accept responsibility and handle confidential informationAbility to problem solve and exercise a high degree of initiativeAbility to work well in a team-oriented atmosphereReliability and a consistent positive attitudeWhy you’ll love it:We will give you all the training and tools you need to achieve and sustain long-lasting successYou’ll feel rewarded for your work—both financially through uncapped commission and through knowing you’ve made a difference to your customers by helping them with one of the most important life decisionsYou’ll receive ongoing mentorship from Senior team members and take part in weekly Loan Advisor trainingsWe’ll provide you with plenty of new and warm leads so that you can spend your time where it matters most… with the customerYou’ll utilize best-in-class systems to help you do your job efficiently and effectivelyYou’ll have a built-in path to promotion – we’re growing, and we want you to grow with us.What You'll Get:Competitive compensation planExtended benefit offerings, including medical/dental/vision, paid holidays, paid time off, parental leave, life insurance, short- and long-term disability, and 401K with company matchCorporate wellness programDiscount on home mortgage refinances or purchasesLower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Lower