Assistant Store Manager - Gugulethu

Assistant Store Manager - Gugulethu

Ready to lead, sell and make an impact?

Join iKhokha as an Assistant Store Manager in Gugulethu. Take the lead in driving sales, energising our team and creating standout merchant experiences. If you're commercially driven, people-focused and thrive in a fast-paced retail environment, we want you!

So, what will you do?

• You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• You will also be accountable for driving monthly sales, activation ratios, staff route planning for outbound activities, proactively creating revenue-generating opportunities in line with iKhokha performance goals. Additional day to day duties will include;
• Opening & closing the store with adherence to trading times according to iK store operating hours.
• Assisting in creating efficient and delightful merchant instore experiences.
• Acting as an immediate support to sales agents within the iKhokha Store network.
• Overseeing stock management processes within the iK Store.

In addition to the above, you will:

• Accountable for the performance of agents based in the designated store.
• Dialling leads generated in field for conversion as well as driving sales.
• Assist with traction on store ratings online.
• Customer service.
• In-field supervision of sales agent.
• Adherence to store operating hours.
• Assist in profile creations for merchants.
• Train and coach field & in-store agents.
• Monitor productivity of staff daily as per company requirement and management of time and attendance.
• Conduct check-ins with merchants previously visited by agents.
• Assisting with stock management by receiving and dispatching stock as well as weekly stock takes and cycle counting.
• Basic understanding of POS systems for stock management.
• Management of store asset registers.
• Report back to internal stakeholders weekly/monthly on store performance.
• Report to the Store manager daily.
• Feedback on general in-store activity.
• Reporting to logistics/finance on any stock queries.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric).

Deal Breakers:

Minimum 1 year experience in a similar role within a retail store environment.

With the following:

• 1 +years cold calling sales or field/retail experience.
• Proficient on MS Office, specifically Word, Outlook, Excel.
• An understanding of retail and branch operating dynamics.
• Ability to convert cold and warm leads gathered by sales staff.
• Experience working with CRM systems, preferably Hubspot.
• Basic understanding of logistics processes and best practice of managing stock inflows and outflows.
• Strong skills in professional communication over the phone as well as strong commercial skills and business acumen, with the ability to execute against sales and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise salespeople in the branch environment.
• Strong communication skills with the ability to speak both English and vernacular language within designated store.
• Solutions oriented and excellent team-worker who is able to motivate, manage, coach and lead a junior team.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Organizational and planning skills.
• A confident and assertive communicator with strong influencing and negotiation skills.
• Operationally strong with tactical thinking skills
• Solid analytical ability
• Sales Management against designated target.
• Strong negotiation skills.

Perks of Joining the Tribe

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it's true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay sharp! Job scams are out there, but we've got your back. Here's how to keep it real when applying: Apply the iK way: Go via our Careers page or verified platforms (Smart Recruiters). We'll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it's a scam, report it. If something feels off, pause and confirm the role on our site before responding. Your journey to join the iKTribe starts with trust and we're here to keep it simple and secure.