Vice President of Service Operations

Job Description

Job Description

As a member of Cobb's leadership team, the Vice President of Service Operations provides strategic leadership for service operations, inventory control, warehouse operations, technical training, and operational systems. This role is responsible for building a high-performing service organization through data-driven decision-making, operational excellence, continuous process improvement, automation, and accountability, resulting in improved customer satisfaction, employee engagement, operational performance, and long-term profitability. Cobb is seeking a transformational leader who can advance operational excellence while building within a culture that is second to none. The ideal candidate will respect and strengthen the people-first foundation that has made Cobb successful, while bringing the vision, discipline, and innovation needed to support continued growth.

Service Operations Leadership - Provide leadership and oversight for:

• Service department profitability, growth, productivity, and technician utilization.
• Workforce planning, recruiting, hiring, training, and succession development.
• Technical training and professional development programs.
• Service pricing strategies, operational costs, and contract renewal performance.
• Adoption and optimization of operational systems and business intelligence tools.
• Development of business plans and operational strategies based on performance metrics and financial analysis.
• Workflow efficiency, automation, and continuous improvement initiatives.
• Key performance indicators, customer satisfaction, and operational benchmarks.
• Territory accountability and organizational consistency.

Inventory & Warehouse Leadership - Provide leadership and oversight for:

• Inventory management, control, and accuracy across all locations.
• Warehouse operations, inventory movement, receiving, shipping, and logistics.
• Cycle count programs, inventory audits, and reconciliation processes.
• Automation, digital transformation, and process improvement initiatives.
• Performance metrics, operational reporting, and inventory-related KPIs.
• Vendor relationships, facility operations, and related projects.
• Achievement of inventory accuracy and operational efficiency goals.

Leadership Responsibilities

• Create an Exceptional Customer Experience
• Make your teams feel valued, appreciated and important to the success of the company.
• Foster a culture of accountability, continuous improvement, and ethical leadership.
• Maintain strong relationships with employees, customers, vendors, and business partners.
• Provide regular operational and financial performance updates to the President and Executive Leadership Team.

You will thrive in this role if you are a hands-on, data-driven leader who enjoys improving processes, developing teams, and translating operational insights into measurable business results. You will bring a proven ability to improve workflows, analyze operational and financial trends, and convert data into clear strategies, disciplined execution, and measurable business results. Experience with Lean or Six Sigma is preferred. Field service supervisory experience and experience in the business technology industry are also preferred. You will also serve as an active representative of Cobb in the business community through networking events, board service, industry involvement, and community engagement.