Senior Program Manager

Senior Program Manager

Location: 100% remote

This position reports to the IED Delivery Center BA Section Manager. IED Delivery Center provides IT services for Pennsylvania state agencies: DCED, OSFC, PEMA, and PennDOT.

Duties:

• In conjunction with the IED Delivery Center BA Section Manager:
• Organize, direct, prioritize and control work efforts by the BA consultants
• Provides information on BA consultant work for project ball park estimates and project change requests as needed
• Gathers information from IT Project team stakeholder to create scope of work for the consultant business analysts
• Provide oversight to consultant BA resources working on various IT projects.
• Serve as an escalation point for project issues.
• Provide quality assurance for all consultant BA work products.
• Develop, maintain and improve on business analysis templates used by employee and consultant BAs in the delivery center.
• In addition, this position may assist other BA consultants on IT projects or serve as the single consultant BA on projects.

Experience Required:

• More than 5-7 years of relevant business analysis experience
• 4-year degree or equivalent education
• Experience in providing business analysis services managed with various project management methodologies. The Delivery Center primarily uses iterative, agile and hybrid although familiarity with waterfall is a plus.
• Experience in providing business analysis services following the full range of System Development Life Cycle including but not limited to:
• Identifying, documenting, and maintaining traceability of Functional and non-functional requirements
• Managing system configurations and content management.
• Developing and implementing test plans in various types of testing (regression, integration, user, etc.)
• Developing detailed use cases from existing business requirements and adding the traceability with system requirements.
• Developing user training materials
• Strong organization skills
• Strong written and verbal skills
• Experienced in developing graphic representations of complex business processes.
• Strong facilitation skills
• Experience in managing people and their work on multiple small to large scale projects
• Strong conflict resolution skills
• Strong consensus building skills