Program Specialist

Summary The VA Greater Los Angeles Healthcare System is recruiting for (1) Program Specialist within the Office of the Assistant Director to serve as a Program Specialist within the line of the Associate Director for Ambulatory Care Services (ACS). The incumbent will directly report to the Associate Director and is responsible for the coordination and monitoring of all administrative programs at the Sepulveda Ambulatory Care Center (SACC). Responsibilities Duties may include but are not limited to: Interprets findings resulting from studies that are independently developed. Participates in completing analyses of data and identifying administratively significant findings Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, reviews of databases, and comparisons of past, present, and related administrative functions Gathers information and prepares charts, researches and interprets policies and procedures, and carefully assesses past performance for compliance with existing policies and procedures concerning affiliate/trainee agreements and education Utilizes knowledge of health care quality management and performance improvement principles in the development of performance improvement plans, patient care audits, and the coordination of outcomes related to organizational and functional relationships Develops short-and-long terms goals. Develops proposals, as well as evaluating outcomes, for cooperative programs with other services lines and institutions, developing and coordinating new initiatives for the service Serves as an expert on quantitative methods, and provides expert guidance, consultation, and leadership in developing analyses and evaluations of the service programs Integrates varied databases to bring sophisticated data together into one comprehensive report. Completes analysis to evaluate procedures, workflow, personnel utilization, organization, communications, training arrangements of space and equipment Serves as the point of contact for employee satisfaction to ensure staff have the opportunity to participate in workplace satisfaction/improvement programs and surveys Identifies barriers to providing exceptional customer service by using customer feedback in planning and providing products and services to enhance the overall customer service experience of all stakeholders Recruits and hires subordinate staff members in line with merit staffing procedures and equal employment opportunity guidelines Assigns work to staff and provides technical and policy direction to their efforts Reviews completed work of the staff and provides feedback to encourage top performance to enhance an atmosphere of teamwork Work Schedule: Monday-Friday; 7:30am-4:00pmVirtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD13750A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: GLA Ambulatory Care Services prefer candidates with an academic foundation or leadership experience in program and/or clinic management, customer relations management, and healthcare operations. You will be rated on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary. It may involve some walking, standing, bending, or carrying of light items. Stamina and concentration to meet crucial deadlines is required. There may be a certain amount of pressure due to time constraints. There is extensive use of computer systems. Requires flexibility as to travel and attendance for OM, ACGME and at meetings at the affiliate related to this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.