Senior Systems Administrator

Senior Systems AdministratorThe Senior Systems Administrator resolves complex problems quickly and methodically in a fast-paced environment and helps lead Scoular's AI-enabled operations practice. Approved AI assistants and automation are used as standard practice to accelerate diagnostics, harden systems and eliminate repetitive work — with this role accountable for validating AI-generated commands, scripts and findings before they touch production. As AI-assisted development increases the rate at which applications reach production, this role carries growing responsibility for security scanning and remediation, non-production data protection, observability, and the maintenance capacity that keeps the environment sustainable. The Senior Systems Administrator works independently and as part of a functional team, communicates effectively with internal customers and management, prioritizes effectively under pressure, and mentors others in safe, effective AI use.Maintenance of TechnologyLead the maintenance, configuration and reliable operation of computer systems, network servers and all network connected components, driving automation and AI assistance to improve reliability and reduce manual effort.AI-Assisted Troubleshooting and Problem ResolutionComprehensively troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact. Use approved AI to accelerate log analysis, correlation and root-cause identification, validating all output before action.Security and Vulnerability ManagementLead vulnerability scanning, threat and log analysis, patch strategy and configuration hardening, ensuring critical findings are remediated before promotion. Support non-production data protection through masking of sensitive production-derived data, and support Intune-enforced device and AI security controls.Observability and Maintenance CapacityEnsure application and infrastructure monitoring is routed to active team channels rather than email alone, and maintain visibility of applications, ownership and maintenance load as the application portfolio grows through AI-assisted development.Technical Documentation and RunbooksCreate and provide technical documentation and specifications to IT staff and users, using AI to draft and maintain runbooks while owning technical accuracy. Ensure provisioning and operational runbooks have documented secondary owners rather than single points of knowledge.Process Ownership and Customer ServiceCreate processes and procedures that other members of the IT team follow, follow documented processes and recommend improvements, with focus on converting manual operational work into automation. Support and improve departmental operations, maintain rapport with customers, follow the documented intake procedure, and create dashboards or reports related to SLAs.Mentoring, Guidance and AI EnablementProvide mentoring and guidance to more junior members of the IT staff in their concentration areas through formal or informal processes, including raising AI fluency and modeling safe, validated use of AI in operations and security.Bachelor's Degree required in Computer Science, MIS, or other relevant degree or other 4-year education and certification4-7 years of progressive work experience in IT or related fieldDemonstrated use of AI assistants and automation to accelerate operational and security workAbility to validate AI-generated commands, scripts and security findings before acting on production systemsUnderstanding of the risks of sensitive data in non-production environments and the controls that mitigate themWillingness and ability to coach others on safe, effective AI useExcellent PC skills. Advanced level of Microsoft Office ApplicationsHigh Level of customer service orientationAbility to present informative, well-organized documentation and artifactsAble to work independently or in a team environment in a fast-paced environmentStrong analytical, interpersonal, oral, and written skillsPreferred:Hands-on experience with vulnerability scanning, log analysis or detection engineering, including AI-assisted approachesExperience with data masking or equivalent non-production data protection controlsExperience automating operational runbooks through scripting or AI assistanceFamiliarity with Microsoft Intune, Azure, and pipeline-based deployment across DEV / QA / PRODComptia A+ and Network+ CertificationsWorking Knowledge of System / Network documentation and diagrammingWorking Knowledge of telecommunications, including LAN, WAN, routers, data communications, and connectivityWorking knowledge of common security testing toolsExperience conducting application security assessments or penetration testsExperience managing security incidents from identification through resolution