Fleet Support Specialist

Technical Troubleshooting And Customer Facing Role

This is a technical troubleshooting and customer facing role in GE Vernova's Wind Remote Operations Center in Schenectady, NY. This is a shift based role that needs to be performed on campus. Subject to direct operations supervision/prescribed work instructions/systems checking. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities

Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools; Read, understand, execute and seek opportunities to highlight updates as needed for Fault handling procedures. Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures Adhere to applicable regulatory compliance requirements as applicable to local requirements; Provide situationally dependent monitoring on request for portions of the monitored fleet; Support (and potentially execute) Parameter and Software updates as needed or requested by leadership; Provide timely communications/escalate with the respective stake holders on significant issues or developments observed during day to day monitoring Participate on teams assigned to address organizational initiatives and generic issues Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures Actively feed lessons learned back into procedures and quality checks to drive ROC world class operational excellence Resolution and troubleshooting of ServiceNow support cases; Assist as requested to train new employees; Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools; Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise, Actively manage customer phone support requests

Required Qualifications

Bachelor's Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University OR ( an Associate's Degree from an accredited College OR University with a minimum of 3 years of experience in a technical role) OR (High School Diploma / GED with 4 years of experience in a technical role) Eligibility Requirements Must be willing to travel 10% Must be willing to work out of an office in Schenectady NY, on a 24/7 rotating shift structure including potential on-call support as required

Desired Characteristics

Strong oral and written communication skills. Ability to learn technology outside of one's specialty Ability to analyze and execute technical processes Self driven and ability to demonstrate leadership skills Ability to make decisions and to adopt responsibility Ability to work with multicultural teams, strong team player High flexibility and motivation Ability to sit or stand for extended periods of time.