Front Office Supervisor

Welcome to Pyramid Global Hospitality, where people come first. We value our employees, creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in employee development, benefits, and building meaningful relationships. About Our Property InterContinental Seattle Bellevue is a distinguished luxury hotel in downtown Bellevue. The property features 208 elegantly appointed guest rooms, 12,000 square feet of meeting and event space, and a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Benefits Full‑time associates: Paid Time Off – 2.15 hours for every 40 hours worked (~14 days), 7 paid holidays, 2 floating holidays; United Healthcare medical, dental, and vision insurance; 401(k) matching; Health Savings Account; Flexible Spending Account; Supplemental medical insurance, including accident, critical illness, and hospitality indemnity; Supplemental Short‑Term and Long‑Term Disability; Basic Life, Accidental Dismemberment, and Long‑Term Disability; Life Insurance buy‑ups; Employee Assistance Program; Pet Insurance. Part‑time associates: Sick Time – 1 hour accrued for every 30 hours worked. All associates: Competitive salary; 401(k) matching; cash incentive programs. Responsibilities Help guests discover their “Wanderlust” experience. Provide exceptional customer service by engaging and showing sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Resolve problems and “WOW” guests through recovery when things aren’t quite right. Supervise daily shift processes, ensuring all team members adhere to standard operating procedures. Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests. Work closely with Maintenance and Housekeeping to communicate and coordinate the day. Train, direct, resolve issues, coach, and counsel front desk team members to ensure a quality operation. Maintain the sundries shop, keeping inventory up to date and ordering as necessary. Train all new Front Desk Agents to provide exceptional customer service. Promote and sell special hotel programs. Interact with hotel staff professionally, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain the house bank. Communicate all pertinent information to the manager on duty. Follow procedures for posting, charging, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications Must be available to work a flexible schedule, including nights, weekends, and holidays. High school diploma or equivalent. Previous hotel or resort experience preferred. Strong desire to impact others. Outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Compensation $26.50 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications, and specific location. Compensation may differ in other locations due to cost of labor considerations. EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK