Quality Assurance Representative

About the job Quality Assurance Representative This is a remote position. QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist. As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department. You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! It’s that simple! We provide the client; you make the call! You will set your own schedule, so you are able to work anytime that fits YOUR schedule. Responsibilities Successfully complete a test call Call all companies provided via assigned lists Evaluate the level of customer service provided by answering representatives Document detailed information of overall experience Complete review submission form prior to the required deadline Ensure that form is free of errors and misinformation Pay Rate ($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more) Requirements Must be able to adhere to a deadline Ability to work with minimal supervision Must be self‑directed and self‑motivated Accuracy Excellent written and verbal communication skills Technical Requirements Active phone line (landline, mobile, or both) Mobile device capable of downloading applications #J-18808-Ljbffr