Assistant Director of IT

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

The Systems Analysts is responsible for maintaining the entire hotel network. Responsible for auditing all user and applications.

Essential Functions and Responsibilities

• Maintain the PC network - Install software and hardware on the various PCs in the hotel. Add/remove users' information on all systems hotel wide. Create and issue procedures for network PC use. Configure and install new equipment (i.e. PCs, modems, printers etc.) Install and administer Network Operating Systems. Upgrade or install various software packages used by hotel team members. Provide technical support to our users and guests. Troubleshoot research and resolve PC based software errors. Terminate network cabling. Perform preventative maintenance on PCs and printers. 20%
• Provide support and manage local network, including network switches/routers, Active Directory accounts, and all network equipment. 35%
• PC Inventory/User Audit - LAN Administrator is responsible for maintaining a current PC hardware inventory hotel wide. She/he also performs quarterly audits to ensure that the user's PCs have only the software authorized by the IT department. Must perform quarterly user account audits and report to home office.2%
• Training Classes - LAN Administrator should teach basic and intermediate computer classes to employees of the hotel.1%
• Intranet Web Site - Responsible for updating intranet web site 5%

Supporting Functions and Responsibilities

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance. 7%
• Attends all appropriate hotel meetings and training sessions. 5%
• Promotes and applies teamwork skill at all times. 2%
• Is polite, friendly, and helpful to all guests, management and fellow employees. 2%
• Maintains cleanliness and excellent condition of equipment and work area.1%
• Executes emergency procedures in accordance with hotel standards. 4%
• Complies with required safety regulations and procedures. 2%
• Complies with hotel standard, policies and rules. 1%
• Recycles whenever possible. 1%
• Remains current with hotel information and changes. 1%
• Complies with hotel uniform and grooming standards. 2%
• Ability to make decisions on imperfect information 3%
• Agility in multi-tasking 2%
• Bias toward action 2%
• Decisiveness 1%
• Other duties as assigned 1%

Qualifications

• Management and operation of: Retail POS and F&B POS (Micros)
• Knowledge of network architecture, system design, PC hardware knowledge.
• Effective organization and communication skills
• Detailed knowledge of software and hardware operating systems to include: Windows OS, PBX systems and other OS'
• Management and operation of: PMS, F&B POS, PBX voice mail/Call Accounting, Human Resource information, Payroll, Accounting, Purchasing and Inventory control, Sales/Catering(Delphi), MS Office administration, Network Operating Systems, and the HotSOS system
• Knowledge of network architecture and system design
• Perform software/hardware audit on a consistence basis
• Update hotel intranet site and all associated forms
• Must be knowledgeable in network cabling and terminations
• Troubleshoot, research, and resolve PC based hardware and software errors
• Knowledge of email systems. I.e. Lotus Notes/Outlook
• Knowledge of smart devices

Education:

• College degree

Experience:

• 3 years previous experience in a large hotel or business.

Licenses or Certificates:

• Certification or equivalent experience as one or more of the following: Certified Network Engineer, Microsoft A+