Executive Desktop Support Lead

Executive Support Lead Location: Marlborough, MA One of our top clients in Marlborough, MA has asked us to assist them in their search for a Executive Support Lead. They want us to help them find the very best talent available. This is a full time position. A detailed job description of the position is listed below. Position Description: IT Service Desk & End-User Support Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues Triage, resolve, and elevate tickets per SLA guidelines; maintain accurate ticket documentation Provision and decommission user workstations, laptops, peripherals, and mobile devices Support onboarding and offboarding processes in coordination with HR and IT operations Maintain a local IT asset inventory, including lifecycle tracking and refresh planning Executive Support Provide dedicated, high-priority support for on-site executives and VIPs Support AV/conferencing setup for executive meetings, board presentations, and all-hands events Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices) Proactively identify and resolve potential issues before they impact executive productivity Vendor & Contract Management Serve as the on-site point of contact for IT hardware, software, and telecom vendors Coordinate vendor access, scheduling, and work completion for on-site services Track local vendor deliverables and elevate performance issues to IT leadership Assist with procurement requests, quote reviews, and asset receiving/verification Physical Networking & Infrastructure Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and elevate complex issues to the network team Support rack and stack activities for on-site network and server equipment Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades Maintain accurate network documentation (port maps, IP assignments, circuit IDs) Facilities & IT-Adjacent Support Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes) Coordinate office relocations, desk moves, and conference room tech setups Manage UPS units, power strips, and other IT-adjacent physical infrastructure Support badge access systems, security cameras, and other physical security technology as needed Escalate building or facilities issues with IT impact to the appropriate stakeholders General & Cross-Functional Maintain and contribute to local IT documentation, runbooks, and knowledge base articles Communicate site-level IT issues and status updates to IT leadership and site management Participate in change management processes and adhere to IT security policies Serve as the on-site point of escalation and accountability for all IT matters #J-18808-Ljbffr The ProSource Group