Snowsport School Administrative Coordinator Winter 26/27

Job Description

Job Description

Position Summary

The Administrative Coordinator provides administrative, operational, and guest service support for the Snowsports School, serving as a primary point of contact for guests, instructors, and department leadership. This role is responsible for delivering exceptional guest experiences, coordinating lesson scheduling, processing registrations and sales transactions, maintaining accurate records and reports, and supporting daily department operations. Working closely with the Director of Education and Supervisory team, the Administrative Coordinator helps ensure efficient operations, strong communication, and a welcoming environment while promoting a culture of teamwork, professionalism, safety, and continuous improvement.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Guest Services

• Greet and assist guests with professionalism and friendliness.
• Answer and direct incoming phone calls, providing helpful support.
• Promote and exemplify a culture of exceptional guest service, teamwork, innovation, and positivity.
• Ensure guests and employees enjoy a fun, safe, and memorable experience by asking questions, sharing ideas, and contributing to improvements.

Administrative Support

• Provide administrative and clerical support to the Director of Education and Snowsports School. management team, including data entry, filing, record maintenance, and document preparation.
• Assist with departmental communications, scheduling, and other administrative functions to support daily operations.
• Maintain organized records and ensure accurate and timely completion of administrative tasks.
• Perform other duties as assigned to support the success of the Snowsports School.

Operations & Recordkeeping

• Perform lesson booking sales transactions using a computerized point-of-sale (POS) system.
• Receive and process payments for lessons and programs, ensuring accuracy and proper handling of funds.
• Perform daily sales entry using a computerized point-of-sale (POS) system.
• Accurately enter, process, and maintain customer identification and documentation to ensure compliance and organized recordkeeping.
• Maintain operating records and prepare daily sales reports for submission to the accounting clerk.
• Assist with scheduling customers and instructors for Snowsports School lessons and programs.

Teamwork & Professionalism

• Demonstrate professionalism and flexibility, working both independently and as part of a team.
• Model exceptional guest service, teamwork, professionalism, and safety awareness. Assist colleagues across departments as needed, support a positive and inclusive culture, and contribute ideas to enhance operations.

• Must be at least 18 years of age.
• Must pass a pre-employment background check.
• Must be able to accommodate scheduling expectations, including weekend and evening hours
• Excellent oral and written communication skills.
• Excellent customer relationship skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of students.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable