Connect Client Sales Representative

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status‑quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well‑being, independence and participation in the community, fulfilling our mission. Role Summary Institute on Aging seeks an experienced and dynamic Client Sales Representative to join our Connect call center team. You will play a crucial role in providing information and support to adults with disabilities, older adults, their families, and caregivers by handling incoming calls, conducting outbound sales calls, offering resources, connecting prospective clients to appropriate services, and driving sales. Responsibilities Answer inbound calls and conduct outbound sales calls to prospective clients and leads, showcasing the benefits of our programs and services. Meet and exceed sales targets to contribute to the overall growth and success of the Institute on Aging. Upsell and cross‑sell additional services and products, identifying solutions that meet the unique needs of each client. Build and maintain strong relationships with existing and potential clients to foster loyalty and trust. Address client inquiries and concerns promptly and professionally, ensuring exceptional client satisfaction. Follow up with clients to provide ongoing support and ensure their needs are met. Develop a comprehensive understanding of the Institute on Aging's services, programs, and offerings. Stay up to date with industry trends, market competition, and emerging opportunities. Collaborate with the sales and marketing team to strategize and implement marketing and sales campaigns effectively. Share insights and feedback from client interactions to improve marketing and sales strategies and client experience. Maintain accurate records of all sales activities and client interactions using our tracking process and technology. Requirements Proven track record of at least 2‑3 years as a successful sales representative in a call center or similar environment. A college degree is not required; we welcome applicants who have developed the necessary skills through relevant coursework, professional training, certifications, or equivalent hands‑on customer service experience. Strong persuasion and negotiation skills to convert leads into sales and overcome objections. Ability to listen actively to clients and identify their needs to offer appropriate solutions. Exceptional verbal and written communication skills to engage clients effectively. Empathy and patience to communicate with adults with disabilities, older adults and their families, showing understanding and care. Demonstrated ability to meet and exceed sales targets and performance metrics. Adaptability to work in a fast‑paced environment and adjust to changes in sales strategies or products. Display genuine empathy, sensitivity, and respect for the needs and concerns of elderly clients. Intermediate Microsoft, CRM, and software skills. Compensation Range: $27 – $32 per hour. This amount is not necessarily reflective of actual compensation that may be earned and is dependent on actual experience, education and other factors. This range does not include additional equity, benefits, or other non‑monetary compensation. Benefits We offer a comprehensive benefits package that includes health coverage, wellness programs, robust retirement opportunities, and other perks that enhance career satisfaction. EEO Statement Institute on Aging is an Equal Opportunity Employer. We are committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro‑diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Institute on Aging