IT Support Service Analyst

General Information

Name


IT Support Service Analyst


Employment Type


Temp to Hire


Position level


Full-time


Virtual/Remote?


No


Labor Category


Contact Center


Date


18-May-2026


City


Houston


State


Texas


Country


United States


Ref #


9247855506


Description & Requirements

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking an IT Support Services Analyst to work at a premier organization in Houston, TX. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:
Monday- Thursday 7:30- 5:30pm, Friday- half day work schedule
$25.00.hour
Must have experience with ITEL Library
What's a typical day as an IT Support Services Analyst? You'll be:
• Answering, documenting, and triaging new work requests received through various channels including phone, messaging, email, and in-person interactions.
• Reviewing, organizing, and prioritizing all pending work assigned to the team within ServiceNow to ensure timely and effective handling.
• Providing technical assistance to users for incidents assigned to the team, delivering support both in person and remotely using telephonic and remote desktop solutions.

This job might be an outstanding fit if you:
• Have a associates degree with two years of concentrated experience in IT support or related fields.
• Possess strong troubleshooting skills and experience in software troubleshooting, system administration, and incident management.
• Are available for after-hours support during assigned on-call rotations for incidents or requests requiring extended coverage.

Why you should apply to be an IT Support Services Analyst:
• Join a dynamic team that values organization, analytical skills, and customer service.
• Work in a collaborative environment that encourages problem-solving and innovation.
• Enjoy opportunities for professional growth and development within the IT field.
• Be part of a company that prioritizes employee satisfaction and a positive workplace culture.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an IT Support Services Analyst today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.