Assistant Director, Enrollment Management

Reporting to the Director of Student Support and Retention, the Assistant Director plays a key role in advancing Enrollment Management’s retention initiatives, with a focus on supporting at‑risk continuing students facing barriers to degree progression and completion. They will lead proactive initiatives such as targeted outreach campaigns and data‑informed communication, as well as responsive support for students referred by faculty, advisors, or campus partners. Position Specific Responsibilities/Accountabilities Identifies at-risk continuing students and determines appropriate outreach procedures to facilitate retention and success. Partners closely with the Office of the Registrar and Financial Aid, among other key units, to address identified student challenges. Collaborates with the University’s academic colleges and schools on outreach to at-risk continuing students and students who have a cancelled degree application. Identifies gaps in services based on best practices in retention from an Enrollment Management perspective. Tracks student progress and engagement using institutional systems; analyzes trends to inform outreach and communication strategies. Counsels returning undergraduate LMU students on the return from leave of absence and re‑admissions processes. Processes and evaluates the applications for students returning via readmission, in collaboration with campus constituents. Formalizes and implements the onboarding processes for returning students by creating a personalized checklist or portal. Demonstrates a high level of commitment to customer service. Performs other related duties. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. Requisite Qualifications Typically a Bachelor's degree is required; a Master’s degree is preferred. Minimum three years of experience in university admission, financial aid, or other area of higher education. Ability to use superior judgment, sensitivity and discretion. Exemplary communication and interpersonal skills (both written and oral). Highly developed organizational and leadership skills, and attention to detail, with an ability to work independently in a fast‑paced environment. Demonstrated computer and technical competency. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. Staff Regular Salary Range $71,100.00 – $88,900.00. Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future. EEO Statement Loyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed, color, national origin, ancestry, disability, gender, gender identity, age 40 or over, military or veteran status, sexual orientation, and other bases protected by federal, state, and local law. The University does not discriminate on these bases in the administration of any of its education or admissions policies, scholarship or loan programs, athletics, and other school‑administered policies and programs, or in its employment policies and practices. All University policies, practices, and procedures are administered in a manner consistent with LMU's Jesuit identity and character. #J-18808-Ljbffr Loyola Marymount University