ServiceNow Developer

Job Summary

Aptive Resources LLC is seeking an experienced and technically proficient ServiceNow Developer to support the Department of Veterans Affairs (VA) Electronic Health Record (EHR) program. This full-time role will play a key part in building, stabilizing, and enhancing ServiceNow-based solutions critical to the VA's Single-Pathway Issue-Resolution system and other CPMO-led efforts.

This is a hands-on development position, ideal for someone who is confident working within the constraints of a regulated federal IT environment and capable of operating independently on both front-end and back-end ServiceNow development tasks. The ideal candidate brings technical fluency, problem-solving skills, and a strong understanding of VA/OIT systems and processes.

Primary Responsibilities

• Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
• Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
• Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement. Use Jira to manage user stories, track tasks, and update development progress.
• Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
• Follow VA OIT development standards and security guidelines throughout the SDLC. Ensure documentation and change management processes are maintained.
• Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
• Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture

Minimum Qualifications

• 3-5 years of hands-on ServiceNow development experience OR active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
• Strong proficiency in both Service Portal (front-end) and core platform (back-end) ServiceNow development.
• Experience working in regulated IT environments, ideally within federal healthcare or the VA OIT system.
• Familiarity with Jira, Agile Scrum practices, and version control/documentation workflows.
• Excellent communication and documentation skills. Able to translate business requirements into technical designs, and explain technical issues to non-developers.
• S. Citizenship and ability to obtain a Public Trust clearance.

Desired Qualifications

• Direct experience supporting VA ServiceNow development or other VA IT platforms (e.g., CDW, VistA).
• Understanding of VA OIT tollgate, governance, and deployment processes.
• Familiarity with QA/test workflows, including experience supporting stabilization and remediation efforts.
• Exposure to Tiered Hub Process (THP) models or distributed Agile team structures.
• Ability to work in high-pressure, delivery-critical environments with shifting priorities and multiple dependencies.

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.


We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.


Founded: 2012
Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.