Service Advisor

Service Advisor

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family owned business dedicated to our employees success and growth. With five locations in the Natural State (Arkansas), opportunities abound!

Essential duties include ensuring excellent customer service by providing accurate and effective advice to every customer. Service advisors act as the liaison between the customer and service technicians.

Duties:

• Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible
• Greet customers in a timely, friendly manner, and obtain vehicle information
• Write up customers vehicle issues accurately and clearly on repair order
• Test drive the vehicle with customer as needed to confirm the problem or refer to test technician
• Refer to service history, inspect vehicle, and recommend additional needed service
• Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Establish promised time. Check with dispatcher, if necessary.
• Obtain customers signature on repair order; provide customer with a copy
• Establish customers method of payment. Obtain credit approval, if necessary.
• Notify dispatcher of incoming work
• Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
• Keep service department forms, menus, and pricing guides up to date
• Explain completed work and all charges to customers
• Implement a quality control process to eliminate comebacks
• Maintain high customer satisfaction standards
• Handle telephone inquiries regarding appointments and work in process
• Perform other job-related duties and responsibilities as may be assigned from time to time

Additional responsibilities include:

• Attend service meetings, if required
• Maintain professional appearance in accordance with the employee handbook
• Maintain a clean and professional work environment
• Expected to arrive to work on time and work assigned shift
• Conduct business in an ethical and professional manner
• Follow instructions from supervisor
• Interact effectively with co-workers
• Receives feedback from supervisor in a positive manner

Qualifications:

• Work experience in service or a related field; 1+ years experience as service advisor or related position, dealership experience preferred.
• Demonstrate knowledge in the area of service in order to advise customers
• Advance computer skills, specifically in Reynolds and Reynolds
• Understand the importance of and maintains confidentiality
• Understand and follow work rules, policies, and procedures

Education: High school diploma or equivalent. Bachelors degree in business-related field preferred.

Physical demands include sitting, standing, and walking. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment characteristics include occasional travel, professional dealership setting, and moderate noise level.

Pre-employment screening includes motor vehicle record, drug screen, and background checks.

What we offer:

• Medical, Dental and Life Insurance
• Vision Insurance
• Short term and long-term disability
• 401K
• Paid time off
• Closed on Sundays!

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this particular job. Your employment is At Will, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.