Business Analyst

Job Description

Position Summary: The Business Analyst works in the IT department to re-engineer technical processes for greater efficiencies for the company. The Business Analyst works with the business user to determine cause of issues and determines appropriate personnel involvement and provides ongoing support and resolution to clients.


Essential Functions:

• Gather functional business requirements and work with Developers to draft technical documentation.
• Participate in meetings with Developers and team members.
• Partner with Developers to troubleshoot technical issues and participant in testing.
• Maintain current system operational knowledge and documentation.
• Provide ongoing support and resolution to clients.
• Acts as a liaison between business user and information systems by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Works in the IT department to reengineer technical processes for greater efficiencies for the company.
• Provides technical assistance in identifying, designing and specifying systems and procedures that are cost effective, efficient and meet business requirements and corporate strategic goals.
• Provides business consultation, defines business requirements, and analyzes project impacts (business and systems). Performs an analysis of the facts and identifies potential solutions that will meet the business requirements.
• Prepares scope documents, system specifications and design recommendations for information system changes based on a thorough understanding of the business area and processes.
• Facilitates and understands data capture and tracking requirements defined by the business to monitor and improve projects and processes.
• Develops and delivers project related presentations to gain consensus of final approval to move forward with the project.
• Works with the business user to determine cause of issues and determines appropriate personnel involvement (IT hardware, software, user, training, etc.) and either fixes/ resolves issue or sends to the appropriate IT person to make programming repairs to system.
• Makes recommendations to management on system and procedure improvements to ensure a more safe, reliable and accurate system and interface interaction.

Other Requirements:

• Must have a Bachelor's degree in Computer Science or related field of study.
• Must have 3+ years of experience working as a Business Analyst or similar role.
• Must have Strong interpersonal skills
• Strong analytical skills and technical skills.
• Excellent written and verbal communication skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.


Work Environment:
While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

Competencies:

• Problem Solving/Analysis
• Thoroughness
• Communication Proficiency
• Initiative
• Personal Effectiveness/Credibility
• Business Acumen
• Presentation Skills
• Technical Capacity
• Strong interpersonal and problem-solving skills
• Self-Motivated
• Team-Oriented
• Customer Oriented
• Must be able to follow Company safety rules and all other Company policies.

EOE/Minorities/Females/Vet/Disabled

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

About Us

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

"Essential" is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

About the Team

Engineering


Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.