Program Manager, Public Advisor's Office - External Affairs Division/ Public Advisor's Office

Overview The Public Advisor’s Office in the External Affairs Division supports the overall CPUC mission of serving the public interest by being a first and direct line of contact for customers, and a conduit of information between the public and CPUC decision-makers. We assist and educate the public in interacting with the CPUC and collect, analyze, and address customer comments and issues with regulated utilities. Under general direction of the Deputy Executive Director for External Affairs, the Program Manager manages all aspects of the Public Advisor’s Office (PAO) and the Business and Community Outreach group (BCO). The PAO provides procedural information and advice to individuals and groups who want to participate in formal CPUC proceedings; keeps the CPUC informed of barriers that prevent effective public participation; facilitates public forums, hearings, and voting meetings and provides programs and services to educate and assist the public, including special accommodations and interpreter services. BCO focuses on outreach to local stakeholders and community leaders, staffs leadership at County or City events, manages diversity grant programs, and oversees the Supplier Diversity Program and the Small Business Program. The incumbent ensures that PAO\'s processes are constantly updated to reflect changes in utility regulation and practice. Final Filing Date is 7/6/2026 at 11:59pm. You will find additional information about the job in the Duty Statement. Responsibilities Duty Statement link information is referenced in the original text. The following describes the role responsibilities as stated: The incumbent manages all aspects of the Public Advisor’s Office (PAO) and the Business and Community Outreach group (BCO). The PAO provides procedural information and advice to individuals and groups who want to participate in formal CPUC proceedings; keeps the CPUC informed of barriers that prevent effective public participation; facilitates public forums, hearings, and voting meetings and provides programs and services to educate and assist the public, including special accommodations and interpreter services. BCO focuses on outreach to local stakeholders and community leaders, staffs leadership at County or City events, manages diversity grant programs, and oversees the Supplier Diversity Program and the Small Business Program. The incumbent ensures that PAO\'s processes are constantly updated to reflect changes in utility regulation and practice. Location, Travel, and Working Conditions This advertisement is listed specifically for San Francisco (SF, SAC) location. All identified locations will be considered as one candidate pool to fill one position. Sacramento location, please apply to JC#521784 Apply to only those location(s) in which you are willing to work. This position requires travel. This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time. Licensing and Requirements The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions. Application Materials Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages. Please write your SOQ to address the following three questions: Leadership and Staff Management. Describe your experience managing multidisciplinary teams and overseeing complex public-facing programs. Include examples of how you have supervised staff, handled personnel matters (such as hiring, coaching, performance management, or training), and fostered a collaborative and customer-focused work environment. Public Engagement and Stakeholder Relations. Describe your experience working with the public, community organizations, elected officials, or other stakeholders in a high-profile or politically sensitive environment. Include examples demonstrating your ability to communicate procedural or technical information clearly, facilitate meetings or public forums, address barriers to participation, and respond to diverse stakeholder concerns. Program Planning, Operations, and Strategic Improvement. Describe your experience planning, developing, and improving programs or operational processes. Include examples of how you identified priorities, managed competing deadlines, implemented process improvements, used data or feedback to enhance services, and adapted programs to changing organizational or regulatory needs. It is strongly encouraged to apply through your CalCareer Account at Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. #J-18808-Ljbffr National Association of Regulatory Utility Commissioners