Patient Care Host-Hostess (Part-time, days)

Patient Care Host/Hostess

LOCATION: Lancaster General Hospital, 555 N Duke Street, Lancaster PA

HOURS: Part time, 20 hours/week. Every other weekend, every other holiday

Position Summary:

Under the supervision of the Director of Food Services, the Patient Care Host Hostess provides personalized meal service to patients. Meal service includes assisting patients with meal selections, serving meals to patients, preparing food, monitoring patient intakes, clearing and cleaning patient dishware. Duties may include stocking pantries.

Essential Functions:

• Successful completion of a Patient Care Host Hostess training program.
• Assures that meal selections meet guidelines for modified diets per diet manual.
• Works directly with patients in selecting meals and communicates those selections to the production staff.
• Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered.
• Maintains accurate written and oral communication with other patient care team members and assists them as time allows and the need arises. This includes monitoring and recording patient intake and communicating this data to the dietician and or nursing staff as needed. May also include responsibility for completion of calorie counts.
• Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedure(s).
• Assists in assembly of meals and serves the meal to the patient.
• Collects dishware following meal service, transports dishware to dish room and assists in clean up.
• Stocks patient and or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock.
• May produce cold foods such as salads and sandwiches as requested and may prepare all foods associated with them.
• Maintains exemplary customer service at all times to create quality outcomes.
• Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner.
• Assists in maintaining high level of sanitation in Food Services Department
• Able to follow procedures for monitoring patient intakes and calorie counts, if assigned to do so.
• Records and maintains all assigned documents and forms according to department procedure(s) and takes corrective action as needed
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Qualifications:

• HS diploma or equivalent GED
• One (1) year of experience working directly with customers
• Six (6) months experience working with computers or computerized equipment

Preferred Qualifications:

• One (1) year of experience working directly with customers, clients or patients in institutional food service or healthcare

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.