Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees.

Benefits include consistent work hours, paid holidays, paid time off, medical, dental, and vision insurance, supplemental insurance, company provided life insurance and long-term disability, 401K retirement with company match, company picnics and holiday parties, and company discounts.

Duties and responsibilities include answering incoming calls promptly from our customers or employees, resolving any product or service-related issues, scheduling deliveries, auditing batch information in the Customer Service Database, taking payments and maintaining customer records, handling collection calls, preparing and maintaining compliance and regulatory reporting, and performing other related duties as assigned by management.

Qualifications include a high school diploma or general education degree (GED), computer skills required: Microsoft Office Suite; Outlook, HRIS (Human Resource integrated system), CSD (customer service database), GPS Program, Outreach Communication systems, multitasking capabilities, planning and organizing, attention to detail, and ability to work in as a team with and outside department.

Competencies include diversity, ethics, customer service, dependability, oral communication, planning/organizing, teamwork, and written communication.

Physical demands and work environment include standing, walking, sitting, talking or hearing, utilizing hand and finger dexterity, occasionally climbing, balancing, bending, stooping, kneeling or crawling, lifting and/or moving up to 50 pounds, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.