IT Operations Manager

Overview We are seeking an experienced, knowledgeable I.T. Operations Manager to lead and oversee our organization’s I.T. operations, including Help Desk services, infrastructure, and cybersecurity. This position is 40 hours per week and is based out of our Lewiston Office. Responsibilities Perform the normal duties of a manager by leading, motivating, and implementing the agency’s policies and procedures, managing budget, maximizing performance and morale, and ensuring compliance with rules and regulations. Lead Help Desk operations to ensure timely, high-quality resolution of user issues. Lead the cybersecurity program and oversee Microsoft cloud environments. Direct the administration and ongoing management of the network, telecommunications, and infrastructure systems (LAN/WAN/VPN, servers, storage, and virtualization), ensuring high availability, performance, and reliability. Oversee advanced troubleshooting, fault resolution, and vendor‑supported issue management. Serve as the primary liaison between the agency and external IT vendors, including managing vendor performance and service delivery. Desired Qualifications Bachelor’s degree in a technical discipline or minimum 7 years of related job experience in I.T. 7 to 10 years of experience with networking, server, and VOIP systems. Certifications: Network+ or CCNP, and/or Microsoft associate level certification(s); higher preferred. Minimum three years of supervisory experience. Experience with virtual systems such as VMware or Hyper‑V; strong working knowledge of Windows, Microsoft O365, and Microsoft Azure. Experience with Meraki network devices, Ubiquiti switches, and wireless access points. Self‑starter, team player, strong written and verbal communication skills, able to work positively with people with varying computer competencies at all organizational levels. Valid driver’s license and ability to travel within the service area. Pre‑employment background checks (SBI, DMV, Maine Sex Offender Registry, DHHS fingerprinting, fraud, and federal debarment) required upon offer of hire and as a condition of employment. Benefits Comprehensive benefits package including health, dental, vision, life, short- and long-term disability, accident, critical illness and hospital indemnity. Paid Time Off (up to 18 days for full-time employees) and up to 13 paid holidays per year. 403(b) pension plan with agency contribution and match. Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process. #J-18808-Ljbffr