Billing Collections Specialist

Impact Fire Services Billing Collections Specialist

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Job Summary:

Reporting to the Office Manager, you will be responsible for contract/project billing as well as recovering revenue due in an efficient and effective manner. The Billing Collections Specialist performs a variety of collection activities utilizing sound and proactive collection techniques. In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Job Responsibilities:

• Collaborate with PM's and Change order specialist to process monthly AIA billings for open and active projects.
• Generate and issue accurate AIA project billing in compliance with contractual and company standards in our ERP system.
• Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
• Ensure collection efforts are performed with a customer service approach
• Analyze delinquent accounts and make recommendations for resolution on high-risk accounts
• Answer incoming calls/e-mails and assist customers and service managers/DM's with questions as needed
• Enter information tracking system for all calls made to customers
• Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
• Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
• Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
• Process credit cards
• Communicates status of account problems on a regular basis to Office/Collections Manager
• Responsible for meeting or exceeding assigned goals
• Print, fax and email invoices to customers on request
• Work with customers, DM's and other team members to secure payments in a timely manner
• Report on progress of collections each month to Office/Collections Manager

Job Qualifications:

• Associate degree is preferred.
• Minimum of 2 to 4 years' experience in billing/collections
• Proficiency with Microsoft Office suite
• Experience with Great Plains accounting system is a plus but not required
• Ability to work simultaneously in multiple platforms
• Excellent communication skills
• Excellent working relationship with the sales/service departments
• Ability to adapt to a changing environment
• Excellent organizational skills
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Pay Type: Hourly

Hiring Min Rate: 30 USD

Hiring Max Rate: 35 USD