Onboarding Specialist

About This Role

Location: Remote

Commitment: Part-time (volunteer, pro bono role)

Contribution Requirements: Minimum 10–15 hours per week; minimum 3 months

Professional Volunteering

Professional volunteering is a skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

About Solution Community

Solution Community is an international 501(c)(3) non-profit organization, pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70 countries, we are a testament to the power of global collaboration. Our team members bring experiences from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, and many others — creating a rich tapestry of knowledge and passion.

Our Mission

To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We are the bridge connecting nonprofits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision

Imagine a world where every person has the opportunity to thrive — a world united by collaboration, compassion, and action. At Solution Community, we are turning that vision into reality, driving transformative change that reshapes the future.

The Role: Onboarding Specialist (Volunteer)

As our Onboarding Specialist, you will guide new team members through a smooth and structured onboarding experience. You will ensure every volunteer and staff member feels welcomed, supported, and fully equipped to start contributing from day one.

You’ll own the end-to-end onboarding and off-boarding workflows — setting up accounts, granting access to systems, coordinating with People Leaders, and ensuring documentation is always up to date. Your work will build the foundation for strong team productivity, clarity, and culture.

What Will You Do?

Onboarding Operations

• Manage the full onboarding process for new team members across all departments.
• Create and configure work email accounts in G Suite.
• Grant access to internal systems, including Slack, ClickUp, and other tools, based on role.
• Ensure new hires complete onboarding steps, documentation, and required courses.
• Monitor progress and provide reminders or support where needed.

Off-boarding Operations

• Manage the complete off-boarding workflow (access removal, account deactivation, documentation).
• Maintain accurate records of system access and approvals.
• Coordinate with leaders to ensure smooth transitions and proper handovers.

Communication & Coordination

• Communicate with new team members through Slack, offering support and answering onboarding questions.
• Collaborate with People, Build, Growth, and Finance teams to ensure role-specific setup is completed.
• Keep onboarding documentation organized, up to date, and easy to follow.

Administrative & Process Support

• Maintain onboarding and off-boarding trackers in ClickUp.
• Help improve onboarding templates, checklists, processes, and SOPs.
• Ensure alignment with organizational standards and security practices.

Who Are We Looking For?

• Experience in onboarding, people operations, HR coordination, or administrative roles (one to three years preferred).
• Strong attention to detail, organizational skills, and a process-driven mindset.
• Comfortable working with G Suite, Slack, ClickUp, and other digital tools.
• Great communicator, supportive, and friendly — someone who makes new team members feel welcomed.
• Ability to manage multiple onboarding processes at once while staying consistent.
• Passion for social impact and working in a multicultural, remote environment.

Bonus Points For:

• Experience in nonprofit or volunteer-based organizations.
• Familiarity with SOP creation and workflow optimization.
• Understanding of role-based access management and security best practices.

What You’ll Gain

• Experience shaping HR infrastructure for a growing nonprofit.
• Opportunities to lead initiatives and influence organizational culture.
• A collaborative environment where your expertise directly impacts community outcomes.
• Meaningful relationships with mission‑driven volunteers and leaders.