Senior Hospitality Manager
$100k - $105kRose's Restaurant Group
Senior Hospitality Manager
Company: Rose’s Restaurant Group
Location: Washington, DC
Base pay range: $100,000.00/yr – $105,000.00/yr
About the Role
Rose’s Restaurant Group seeks a Multi‑Unit Senior Hospitality Manager to join our James Beard‑award‑winning team at one of our Michelin‑starred restaurants: Rose’s Luxury, Little Pearl, Pineapple & Pearls, and our international events company Extra Fancy.
Benefits
- 100% Company‑paid medical benefits
- Average 45‑50 hour work‑week for salaried employees
- Unlimited Paid Time‑off Policy for salaried employees
- Parental Leave Plan
- 401K plan
- Complimentary gym membership
- Employee Assistance Program (covers mental health services, legal services, and additional support)
- Life insurance
- Critical illness insurance
- WMATA SmartBenefits program
- Most major holidays off
- Access to our Vision benefit program
- Unlimited high fives!
Responsibilities
Creating culture:
- Ensure staff have fun so guests can have fun.
- Innovate and improve staff life, setting new standards for the industry.
- Set clear expectations and hold the team accountable.
Training:
- Be present in service, identifying opportunities to boost hospitality.
- Propose, develop, and execute action plans for each shop.
- Lead training sessions and educational initiatives.
- Develop and maintain front‑of‑house training programs in each shop.
Service Coaching:
- Act as a liaison between BOH and FOH when needed.
- Ensure menus are current and printed.
- Monitor front door and waitlist, over‑communicating with guests to maximize sales.
- Model hospitality for staff.
- Know regulars, partners, and industry guests.
- Fill gaps in service as needed and coach managers on coaching skills.
Guest Relations Coaching:
- Encourage extra‑mile hospitality.
- Elevate bar standards and exceed expectations.
Communications Coaching:
- Use internal email and MOD log effectively.
- Distribute information to staff and leaders timely.
- Maintain transparency across company‑wide announcements.
Hiring Coaching:
- Assist in sourcing and interviewing new FOH talent.
- Provide easy access to benefit changes.
- Anticipate staffing needs based on physical space changes.
Operations Coaching:
- Identify and report maintenance issues promptly.
- Ensure checklists and documents are up to date.
Day‑to‑Day Coaching:
- Support service to deliver remarkable guest and staff experiences.
- Assist management teams with projects.
- Map out evening service with floor plans, guest notes, and line‑up preparation.
- Place orders and meet day‑and‑month operational needs.
Other Expectations:
- Cover vacations and call‑outs as needed.
- Lift up to 40 lbs and stand for extended periods.
Who We’re Looking For
Our ideal candidate thrives on making people happy and brings significant management experience.
Required Skills
- 4+ years as General Manager or equivalent in fine‑dining
- Excellent communicator via email, phone, video, and in‑person
- Up‑to‑date on U.S. and international culinary trends
- Exudes excellence in hospitality for all guests
- Strategic planning skills focused on action plans
- Strong time management, organization, and problem‑solving
- Adaptability and change leadership
- Thrives in fast‑paced, entrepreneurial environment
- Self‑driven, results‑oriented, with a track record of leading upscale restaurants at multi‑unit level
More detail about Rose’s Luxury can be found at
#J-18808-LjbffrVacancy posted 2 days ago
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