Assistant Manager, Experience - 57th Street Flagship Boutique

Assistant Manager, Experience

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for an Assistant Manager, Experience who embodies the spirit of a brand ambassador and business leader, with a focus on delivering extraordinary, personalized experiences for our internal team and clients. Demonstrating empathy, emotional intelligence, and a commitment to CHANEL's values, you will foster a culture of care, excellence, and generosity at every touchpoint.

As a critical driver of Team performance and Client experience, you will coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth. You will work closely with the Boutique Leadership Team imparting knowledge, encouraging curiosity, and supporting ongoing improvement in Boutique efficiency. The Assistant Manager fully owns and drives the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.

What impact you can create at CHANEL:

• By consistently spending time on the selling floor, coach and inspire the team to deliver elevated, personalized client experiencesanticipating needs and exceeding expectations
• Foster a safe, positive working environment, embracing diversity and inclusion, and create a culture of feedback, mutual respect, and teamwork
• Provide initial and ongoing training and development for all team membersincluding CHANEL savoir-faire, product details, and service excellencenurturing curiosity, accountability, and a passion for learning
• Analyze Boutique and Team member KPIs, thoughtfully propose action plans, and empower team members to achieve their goals in alignment with CHANEL's vision and values
• Collaborate closely with the Training and Learning Manager to build customized learning support for Fashion Advisors, promoting self-reflection and continuous personal growth
• Represent CHANEL in the market with humility and authenticitydeveloping the client base through community involvement, partnerships with local high-profile businesses, and participation in social and seasonal events

You are energized by:

The history, heritage, and values of The House of CHANEL

Building trust-based partnerships and nurturing authentic relationships

Fostering a meaningful client experience centered around generosity, inclusion, and genuine connection

Embracing complexity and ambiguity with resilience, adaptability, and optimism

Creativity and innovationtesting, learning, and embracing new ideas with courage and curiosity

What you will bring to the team:

The ability to thrive in a collaborative team environment, cultivating positivity and open communication

A deep understanding of, and passion for, client experience and service excellence

Excellent communication skills, modeling transparency and empathy

Foreign language skills are preferred but not required

A passion for the House of CHANELits history, product offerings, and commitment to social and cultural initiatives

Curiosity and a desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 3 years of related experience
• Bachelor's degree (preferred)
• Ability to lift 15 lbs., walk and/or stand for extended periods of time
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

What skills you will learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is $105,000 through $110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking