Shift Leader

Pay range $17.25 - $17.75 per hour plus digital tips. About Potbelly Sandwich Shop Potbelly Sandwich Shop is a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. We are where good vibes and great careers are a way of life. Friendly and outgoing people who enjoy working in a fast‑paced, friendly environment are encouraged to apply. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Benefits Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities Qualifications Passion for delivering great food and good vibes Friendly and customer‑service oriented Strong written and verbal communication skills Problem‑solving ability Comfortable working in a high‑noise environment with music, customers, and staff Ability to work in a fast‑paced environment Knowledge of food allergens and the ability to manage them Knife skills are a plus At least 18 years old Minimum of 1 year supervisory experience in a restaurant or retail environment preferred Ability to stand or walk for 8–9 hours or as needed Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants must become food safety certified within 30 days of employment Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness, and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints and issues Other duties as assigned As a requirement of the position, all Shift Leaders and Managers must be trained and pass a food safety certification course. In Illinois, certification is required through the Illinois Department of Public Health; in all other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or National Environmental Health Association (Prometric). A Shift Leader or Manager who fails to pass the certification requirements after two attempts will not be qualified to continue in a Shift Leader or management capacity. Potbelly is committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need. We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Position Information Company: Potbelly Corporate Position: Shift Leader Status: Part Time Pay Range: $17.25 – $17.75 per hour Shifts: First (Day), Second (Afternoon), Third (Night) Req #: 11054706 Date Posted: June 23, 2026 Location: 8475 Dani Dr Ste 120, Fort Myers, US, FL 33966 Job Category: Associate Application Deadline: 8/4/2026 (the posting may close earlier if a suitable candidate is selected before the deadline) #J-18808-Ljbffr Potbelly