eSales Agent - Momentum BMW/MINI

eSales Agent - Momentum BMW/MINI in Houston, TX at Sonic Automotive Location: 9570 Southwest Freeway Houston, TX 77074 Job Type: Sales Experience: Associate About Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At Momentum BMW/MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description The eSales Agen t is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Exceptional communication skills, both written and verbal All applicants must be authorized to work in the USA All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license Preferred Qualifications: Compensation (Hourly): $17.00 + / hour Schedule:

FULL TIME

5days a week Saturday availability required Sundays off 401k plan with company match Paid Time Off accrual Closed for Thanksgiving day and Christmas day Employee discounts on purchasing and leasing cars Opportunities for career advancement within a Fortune 500 company All your information will be kept confidential according to EEOC guidelines #J-18808-Ljbffr Sonic Automotive