Facilities Maintenance Technician

Job Description

Job Description

We are currently searching for a Facilities Maintenance Technician based out of the Cleveland, OH area, reporting to our Insourcing Program Supervisor, to deliver high-quality commercial repair and maintenance services on behalf of one of ARM's national retail clients. This is a full-time, field-based role working primarily first shift, Monday–Friday with optional weekend assignments. This role comes with a company fleet vehicle and travel focused primarily within the Cleveland territory. This is a perfect opportunity for a skilled, self-directed tradesperson who takes pride in quality craftsmanship, works confidently with minimal supervision, and enjoys being the face of a company that clients count on.

In this role, you will be able to jump in and make an immediate impact. Specifically, you will:

• Drive directly to assigned client sites primarily within the Cleveland market to complete service work orders accurately, efficiently, and to ARM's quality standards, serving as ARM's on-site representative 
• Perform a broad range of commercial maintenance and repair tasks across multiple trades — including but not limited to plumbing, electrical, drywall, carpentry, masonry, welding, painting, and flooring — completing all assigned work in a cost-conscious, high-quality, and timely manner with minimal direct supervision
• Complete all required work order procedures accurately using ARM's industry-specific software, mobile applications, and digital tools
• Maintain clear, professional, and proactive communication regarding the status of all assigned work orders, open issues, delays, or material needs encountered on site
• Read and interpret assembly drawings, blueprints, and technical specifications as required to complete repair and installation work accurately and in compliance with applicable building codes and ARM quality standards
• Interact with store employees and managers in a professional, cooperative, and customer-service-oriented manner, representing ARM's values on every job site.
• Treat each store visit as an opportunity to strengthen the client relationship through identifying genuine issues the customer may not be aware of and convert each finding into a new work order.
• Adhere to all ARM safety policies, PPE, OSHA standards, and client-specific procedures 
• Arrive at each job fully equipped with your own basic set of hand and power tools; ARM provides your uniform and covers all specialized tools and materials required to complete the work
• Meet or exceed established work order completion rates, quality benchmarks, and client satisfaction standards to continuously improve field performance

  Qualifications:

• High School Diploma, GED, or equivalent vocational certification required
• 5+ years of hands-on commercial maintenance experience with demonstrated proficiency across multiple trades, including plumbing, electrical, carpentry, drywall, and flooring
• Proficiency with technology including mobile devices, industry-specific work order software, and digital documentation tools
• Valid driver's license with a clean driving record; must be able to safely operate a company-provided fleet vehicle and maintain a clean record throughout employment
• Ownership of a basic set of required hand and power tools; see tool list below.
• Ability to lift up to 75 pounds, operate appropriate tools capable of producing up to 200 pounds of torque, and perform sustained physical work including bending, stooping, kneeling, climbing, crawling, and working in restricted or elevated spaces
• Vocational training, trade certification, or apprenticeship in one or more skilled trades (carpentry, plumbing, electrical, HVAC, or related) preferred
• Prior experience in a national retail facilities maintenance or multi-site commercial repair environment a plus
• OSHA 10 or OSHA 30 certification a plus

What You’ll Get:

Besides working with a great team in a stable and fast-growing company, you’ll receive a competitive hourly base pay rate, along with,

• Competitive medical, dental, and vision insurance
• Optional Life and long-term disability insurance
• Optional Voluntary AD&D and short-term disability insurance
• 401(k)
• Paid time off
• 6 paid company holidays

If you are a versatile, skilled commercial maintenance technician who enjoys travel, variety, autonomy, and is looking to join a supportive, growing company where your experience will be valued, we’d love to talk with you!

Tools Required:

• Battery power tools
• Drill/Driver
• Impact Driver
• Circular saw
• Oscillating saw
• Saws-all/Reciprocating saw
• Sander
• Spare batteries/charger
• Brad Nailer
• Socket/Ratchet set (various sizes)
• Crescent wrenches (various sizes)
• Channel Lock (various sizes)
• Lineman pliers
• Needle nose
• Pipe wrenches (various sizes)
• Multimeter
• Non-contact voltage tester
• Receptable tester
• Hammers (claw/2-3lb mini sledge)
• Tape measure
• Levels
• Speed square
• Drywall tools (various sizes)
• Angle grinder
• Hammer drill
• Ladder

Who We Are:
American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction:

Authenticity in Action: Do what you say. Own what you do.
Raise Each Other Up: When our people thrive, ARM thrives.
Momentum Together: Keep showing up. Keep growing. Keep going.

Company Description

Who We Are:\r\nAmerican Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction:\r\n\r\nAuthenticity in Action: Do what you say. Own what you do.\r\nRaise Each Other Up: When our people thrive, ARM thrives.\r\nMomentum Together: Keep showing up. Keep growing. Keep going.