Administrative Support Specialist-Healthcare (hybrid)

Job Description

Job Description

Duration: 10+ Months (possible extension)  

Position Summary:

• The Administrative Support Specialist will provide operational, administrative, and customer support for a statewide HIV/AIDS medication and insurance assistance program. The program is designed to help eligible individuals living with HIV maintain uninterrupted access to healthcare coverage and essential medications.
• The Specialist will serve as a key liaison among field case managers, healthcare providers, program partners, and third-party vendors. This role will support enrollment and renewal activities, resolve complex issues, provide technical assistance, improve communication, and promote consistent program operations.
• The position requires strong customer service, problem-solving, communication, documentation, and organizational skills. The Specialist will provide real-time assistance to case managers and program partners while identifying recurring issues and opportunities for process improvement.

Essential Duties and Responsibilities

Program Support and Enrollment Assistance

• Serve as a primary point of contact for field case managers requiring assistance with program enrollment, eligibility, renewals, and ongoing participation.
• Provide guidance on program policies, procedures, documentation requirements, and enrollment processes.
• Troubleshoot enrollment challenges and resolve issues that may affect access to insurance coverage and HIV medications.
• Communicate program updates, enrollment requirements, procedural changes, and other relevant information accurately and promptly.

Client and Case Management Support

• Collaborate with medical and field case managers to identify and resolve issues affecting individuals receiving HIV/AIDS-related services.
• Assist in removing barriers to healthcare and medication access for eligible individuals.
• Research client-specific concerns, coordinate appropriate follow-up, and resolve issues in accordance with established program guidelines.
• Maintain a client-centered approach focused on continuity of care and access to treatment.
• Ensure all client information and communications are handled confidentially and in accordance with applicable requirements.

Partner Collaboration and Issue Resolution

• Collaborate with healthcare partners, program vendors, case managers, and internal stakeholders to address complex operational and client-related issues.
• Escalate and coordinate the resolution of cases requiring cross-functional or multi-agency involvement.
• Identify recurring issues, operational challenges, and emerging trends that may affect program efficiency or client outcomes.
• Provide input and recommendations for process improvements designed to enhance program efficiency, consistency, and service delivery.

Communication and Customer Service

• Manage a high volume of incoming and outgoing telephone calls, emails, and other electronic communications.
• Maintain clear, consistent, timely, and professional communication with case managers, healthcare professionals, program staff, vendors, and community partners.
• Provide responsive, professional, and solution-oriented customer service.
• Accurately document interactions, resolutions, follow-up activities, and case-related information according to established procedures.

Operational Excellence and Quality Improvement

• Monitor workflows and support initiatives designed to maintain efficient and consistent program operations.
• Assist with quality assurance activities, data validation, program monitoring, and related administrative functions.
• Identify opportunities to improve processes, communication, documentation, and service delivery.
• Participate in meetings, training sessions, workgroups, and other collaborative activities supporting program objectives.
• Contribute to continuous improvement initiatives and help ensure adherence to established procedures and program requirements.

Minimum Required Qualifications

• Eligibility to work in the United States.
• Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
• Minimum of four (4) years of front-facing customer service experience, preferably within healthcare, public health, health insurance, or health administration.
• Experience working in a healthcare or health administration environment with an understanding of healthcare operations, processes, and service delivery.
• Demonstrated ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and resolve concerns in a timely manner.
• Strong problem-solving and analytical skills, with the ability to assess complex situations, identify solutions, and coordinate resolutions across multiple priorities.
• Exceptional attention to detail and accuracy while managing multiple tasks in a moderately paced environment.
• Ability to adapt quickly to changing procedures, priorities, and program requirements.
• Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with case managers, healthcare professionals, vendors, program staff, and community partners.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications and experience using databases, case management systems, electronic health records, or other information management systems.
• Ability to maintain confidentiality and comply with applicable HIPAA, healthcare, program, and organizational requirements.

Preferred Qualifications

• Experience supporting HIV/AIDS healthcare programs, Ryan White-related services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
• Knowledge of HIV care systems, medication assistance programs, healthcare coverage options, and related support services.
• Experience providing technical assistance or operational support to case managers, healthcare providers, or public health partners.
• Experience working with state- or federally funded healthcare, public health, or social service programs.
• Familiarity with healthcare eligibility, enrollment, benefits coordination, or insurance assistance processes.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.\r\n\r\nHeadquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.\r\n\r\nAs one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.\r\n\r\nWith a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.\r\n\r\nTSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.\r\n\r\nAt TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.\r\n\r\nEqual Opportunity Employer\r\n\r\n22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.