Administrative Services Assistant
Apollo ITS
Title: Administrative Services Assistant
Location: Nashville, TN (Hybrid)
Duration: 9 Months
Interview type: Wen & In-person Job Description:
Program Support and Enrollment Assistance
Location: Nashville, TN (Hybrid)
Duration: 9 Months
Interview type: Wen & In-person Job Description:
- The IAP Support Specialist serves as a resource to ensure operational excellence for the Tennessee Department of Health Ryan White Part B (RWPB) AIDS Drug Assistance Program (ADAP), which is comprised of the Insurance Assistance Program (IAP) and the HIV Drug Assistance Program (HDAP). HDAP is managed internally by the Tennessee Department of Health (TDH), while IAP is administered through a third-party vendor.
- The overarching goal of this position is to improve the health and well-being of low-income Tennesseans living with HIV by ensuring year-round, uninterrupted access to HIV medications for all program enrollees. The IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations.
- This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Program Support and Enrollment Assistance
- Serve as the primary point of contact for Ryan White field case managers seeking real-time assistance with Insurance Assistance Program (IAP) enrollment, eligibility, renewals, and participation.
- Provide guidance regarding program policies, procedures, documentation requirements, and enrollment processes.
- Assist with troubleshooting enrollment barriers and resolving issues that may impact clients' access to insurance coverage and HIV medications.
- Ensure accurate and timely communication regarding program updates, enrollment requirements, and procedural changes.
- Collaborate with medical case managers throughout Tennessee to identify and resolve ADAP issues affecting HIV/AIDS clients.
- Support efforts to remove barriers to care and medication access for eligible clients.
- Research and resolve client-specific concerns while ensuring compliance with program guidelines and confidentiality requirements.
- Promote a client-centered approach focused on continuity of care and access to treatment.
- Work closely with Tennessee Department of Health partners, vendors, and manager to resolve complex operational and client-related issues.
- Escalate and coordinate resolution of cases requiring multi-agency or cross-functional involvement.
- Assist in identifying systematic issues, recurring challenges, and emerging trends affecting program operations or client outcomes.
- Provide feedback and recommendations for process improvements that enhance program efficiency and effectiveness.
- Manage a high volume of incoming and outgoing telephone calls and electronic communications.
- Maintain efficient, streamlined, and uniform communication with field case managers, TDH staff, healthcare providers, and program partners.
- Provide professional, responsive, and solution-focused customer service.
- Document interactions, resolutions, and follow-up activities in accordance with established procedures.
- Monitor workflows and support efforts to maintain operational excellence across the ADAP program.
- Assist with quality assurance activities, data validation, and program monitoring initiatives.
- Identify opportunities to improve processes, communication, and service delivery.
- Participate in meetings, training, and collaborative workgroups to support program goals and continuous improvement efforts.
- *Eligibility to work in the United States
- Bachelor's degree or Master's degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
- Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
- Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
- Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
- Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
- Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
- Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
- Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
- Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.
- Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
- Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
- Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
- Experience working with state or federally funded healthcare programs.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Administrative Services Assistant in Nashville, TN vacancy
- ...Administrative Services AssistantLocation: 665 Mainstream Drive, 2nd Floor Nashville, Tennessee 37243Client: State of TN (TN HSDA)Summary: Under... ...:Proven experience as an administrative assistant or in a related roleKnowledge of office management systems...SuggestedFull timeLocal area
My3Tech Inc
Nashville, TN3 days ago - ...Job Title: Administrative Services Assistant Location: Nashville, TN (Onsite) Key Responsibilities: Manage and prioritize the Commissioner's calendar, scheduling meetings, appointments, and events to ensure effective time management Oversee and respond...Suggested
Jobs via Dice
Nashville, TN20 hours ago $18 - $20 per hour
...perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Title: Administrative Services Assistant Location: Nashville, TN (37243) Duration: Contract Pay- USD18/hr-USD20/hr Shift Timing- Mon-Fri (8...SuggestedContract workShift workCogent Infotech Corp
Nashville, TN20 hours ago- ...Title: Administrative Services Assistant Location: Nashville, TN 37243 On-site/Remote/Hybrid: Hybrid Duration: 9+ Months Interview Process: Webcam/In-Person No of submissions: 1 No of Positions: 1 Note: This is a hybrid position...SuggestedContract workWork at officeRemote workMonday to Friday
InterSources
Nashville, TN2 days ago - ...Administrative Services Assistant 4The Tennessee Department of Health is seeking an Administrative Services Assistant 4 to support the Division of Family Health & Wellness, including the Mortality Reduction Program, Child Fatality Review Program, Perinatal Regionalization...SuggestedContract workFor contractorsWork at office
InstantServe LLC
Nashville, TN1 day ago - ...Administrative Services Assistant-Hybrid-Nashville TNThe Administrative Services Assistant 3 (ASA 3) will provide administrative support to the Overdose Response Coordination Office (ORCO) of the Tennessee Department of Health.Under general supervision the position is...Permanent employmentFull timeWork at office
Generis Tek Inc
Nashville, TN3 days ago - ...Shukla at email address ****@*****.*** can be reached on # (***) ***-****. We have Contract role Administrative Services Assistant-Hybrid for client at Nashville TN. Please let me know if you or any of your friends would be interested in this...Permanent employmentFull timeContract workMonday to Friday
Generis Tek Inc
Nashville, TN2 days ago - ...Administrative Services Assistant 3Location: Nashville, TN Duration: 12 monthsThis position will support day-to-day office operations, fiscal and grant administration, travel coordination, scheduling, documentation, communications, and program implementation activities...Full timeWork at office
Mavensoft Technologies
Nashville, TN3 days ago - ...Title: Administrative Services Assistant (ASA) with the Tennessee Corrections Institute TCI is a state agency dedicated to training jail employees. We embrace a culture of innovation and creativity, and we are committed to equipping students with the essential knowledge...Permanent employmentFull timeTraineeshipWork at officeRemote workMonday to FridayFlexible hours
HCL Global Systems
Nashville, TN4 days ago - ...Vaccine Operations Assistant Under general supervision, this employee is responsible... ...assisting the Vaccine Ordering Manager with administrative detail; The Vaccine Operations team... ...necessary Management and triage of the Service NOW platform where providers can...Full timeWork at officeLocal area
Software Technology Inc
Nashville, TN1 day ago - ...Administrative Services AssistantLocation: Nashville, TN (Hybrid)Duration: 9 MonthsInterview type: Web Cam and In Person InterviewJob Description... ...financial reports for specific activities or operations.Assists top executives in developing, implementing, and enforcing major...Full timeWork at office
Apollo ITS
Nashville, TN1 day ago - ...Title: Administrative Services Assistant Nashville, Tennessee 37243 $23/hr on 1099 The Data Processing Specialist plays a critical role in supporting the Viral Hepatitis Program by accurately processing, reviewing, and maintaining hepatitis surveillance...Work at office
InstantServe LLC
Nashville, TN3 days ago - ...difficulty in relieving an executive of Administrative detail; and performs related work as... ...Required Skills Others Administative Assistant Proficient (4-6 Years) Yes... ...No Skills Others Customer Service Proficient (4-6 Years) Yes Skills...Full timeWork at officeLocal area
Novalink Solutions
Nashville, TN20 hours ago - ...documentation requirements. Provide administrative support to the Fiscal and Grants Manager... ...invoice related documents. This will assist with communications with contracted agencies... ...conference lines and web-based video services. Take notes during meetings,...Full timeWork at officeLocal area
22nd Century Technologies Inc. (TSCTI)
Nashville, TN4 days ago - ...Administrative Services Assistant (ASA) Administration & Talent Management is seeking two (1) Administrative Services Assistant (ASA) contract resources. The contracted ASA will report directly to the Director of Facilities and be a part of the Facilities team. This...Contract workTemporary workWork at officeLocal area
- ...Administrative Services Assistant 4 Division: Family Health and Wellness Perinatal & Infant Section Location: Nashville, TN (Hybrid) Duration: 07/20/2026 06/30/2027 Hours: Monday Friday, 8:00 AM 4:30 PM CST (37.5 hours/week) Work Environment Hybrid work schedule...Contract workFor contractorsWork at officeMonday to Friday
- ...Administrative Services Assistant / Enrollment Specialist Location: 310 Great Circle Rd. Nashville, Tennessee 37243-0000 (Remote/Hybrid) Client: TennCare Long-Term Services & Supports (LTSS) Duration: 12+ Months Positions: 2 Openings -we can submit 5 resumes Start...Work at officeRemote work
- ...Administrative Assistant 4 Under general supervision, the Administrative Assistant 4 position provides administrative and fiscal support for the Perinatal and Infant Section within the Division of Family Health and Wellness, including the Fetal and Infant Mortality...Contract workFor contractorsWork at office
- ...attending all routine and ad hoc project-specific calls, and other administrative tasks as assigned. Requirements include 1-2 years... ...skills, ability to work independently, experience in customer service and working on a team, and background in public health (preferred...Work at office
- ...Administrative Service Assistant Responds to inquiries from the public; interacts with state and federal agencies, and external stakeholders daily to provide or obtain information. Collects and receipts appropriate fees for certificates or services; prepares correspondence...
- ...difficulty in relieving an executive of administrative detail; and performs related work as required... ...from customers # Answer calls and assist customers from the main incoming phone... ...Years) - Yes Skills - Others - Customer Service - Proficient (4-6 Years) - Yes Skills...Full timeContract work
- ...Administrative Services Assistant Job Description Assist Tennessee county finance directors, county mayors, and Ernst and Young staff to upload required documentation to the Grant Management System Portal. Assist counties and Ernst and Young to swiftly/timely process...Remote jobContract workWork at officeLocal area
- ...Administrative Services Assistant Location: 630 Hart Lane, Nashville, Tennessee (37216) Duration: Long Term Client: State of TN (TN DOH) Job Description: Administrative Services Assistant - Invoicing For this position a successful candidate needs to be:...Work at officeMonday to Friday
- ...Administrative Service Assistant The Healthcare-Associated Infections and Antimicrobial Resistance (HAI/AR) Program within the Communicable and Environmental Diseases and Emergency Preparedness (CEDEP) division is currently seeking Public Health Representative 2 (PHR...
- ...ADM SVCS ASSISTANT 3/Contractor Tech Analyst To support L.E. and some administrative projects This is a onsite position - only candidates in middle Tennessee and... ...management, respectful and positive customer service relations and attention to detail is of the upmost...For contractorsWork at officeLocal area
- ...Administrative Services Assistant Currently accepting applications for Administrative Services Assistant. This position will be in the Chronic Disease Prevention and Health Promotion Section. This ASA position assists the Section Chief, Program Directors, and other...
- ...Administrative Assistant Summary: Under general supervision, is responsible for professional staff work of routine through average difficulty... ...Screening and directing calls Providing basic customer service to callers Distributing faxes and mail Maintaining shared...Full timeContract work
- ...Administrative Assistant 3 Under supervision, the Administrative Assistant 3 position provides administrative and fiscal support for HRP-funded Maternal and Child Health grants within the Rural Health Transformation Program. This position supports day-to-day administrative...Work at officeMonday to Friday
- Position Title Administrative Services Assistant Duration 9 months (Up to 5 Years) Location Nashville, Tennessee Work Environment Hybrid work schedule. In-person attendance is required on the first day at the Nashville Central Office for laptop deployment and orientation...Work at officeMonday to Friday
- ...Administrative Services Assistant Onsite The Administration & Talent Management division at Tennessee TennCare is seeking an Administrative Services Assistant (ASA) to support the Director of Facilities and the Facilities team. This role primarily focuses on mailroom...Full timeTemporary workFor contractorsWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Administrative Services Assistant. Be the first to apply!
Related searches
- engineering team administrator Nashville, TN
- administrative assistant Nashville, TN
- first team staffing Nashville, TN
- operations administrative assistant Nashville, TN
- business assistant Nashville, TN
- administrative assistant work online from home Nashville, TN
- trust operations assistant Nashville, TN
- part-time administrative assistant Nashville, TN
- admin booking assistant Nashville, TN
- administrative program assistant Nashville, TN