Senior Change Management Lead

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at ResponsibilitiesDevelop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvementsLead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategiesDesign comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levelsServe as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiativesDevelop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groupsLead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leadersMentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through changePartner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestonesMonitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomesIdentify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levelsStay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capabilityBuild and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentationRequired QualificationsBachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field7–10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial servicesProven experience driving successful adoption of complex business systems and processes across large, geographically distributed teamsDeep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerationsDemonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structuresAdvanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiencesExpert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environmentsAdvanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platformsStrong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectivenessProven track record of coaching, developing, and mentoring leaders to drive change within their organizationsDemonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authorityStrong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutionsKey CompetenciesStrategic Change LeadershipStakeholder Management & InfluenceOrganizational Psychology & Change AdoptionCommunication & Executive PresenceCross-Functional CollaborationProject & Program ManagementData-Driven Decision MakingCoaching & Leadership DevelopmentCRM & Technology AdoptionSales Process & Revenue EnablementResilience & AdaptabilityBusiness Acumen & Industry KnowledgePreferred QualificationsDegree in Business Administration, Organizational Development, or related fieldSalesforce CRM implementation or adoption experienceExperience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)Background in sales operations or sales enablementCertification in change management (e.g., Prosci ADKAR, ICF coaching certification)Experience working with distributed or remote teams across multiple time zones and geographiesKnowledge of data analytics tools (Power BI, Tableau) for change adoption reportingSuccess MetricsSuccessful adoption rates of transformation initiatives (measured 90+ days post-implementation)Reduction in change-related resistance and employee attrition during transition periodsTimely completion of change management plans aligned with project milestonesStakeholder satisfaction scores on change communication and support effectivenessDevelopment of change leadership capability among mentored leaders (360-degree feedback improvements)Contribution to revenue growth and operational efficiency targets through successful change executionContinuous improvement in organizational change readiness and change management maturity scoresThe duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer. #J-18808-Ljbffr Texas-Capital-Bank