End User Support Coordinator, Infrastructure and Operations

Integra LifeSciences Corporation

Integra LifeSciences seeks an End User Support Coordinator to deliver IT Level 1 and 2 support at the Haifa facility. The role encompasses PC and peripheral troubleshooting, new hire setup, device management, and compliance administration for a regulated medical device environment.

Responsibilities

Monitor helpdesk tickets and provide timely PC and peripheral support via phone, remote, or on-site
Conduct hardware and software installation, troubleshooting, and new hire setup and training
Manage multifunctional printing devices, endpoint devices via SCCM/Intune, and Windows Active Directory objects
Support manufacturing, R&D, and lab systems including HMI/SCADA; provide after-hours on-call support
Follow documented procedures and maintain compliance evidence for SOX testing in regulated environment

Requirements

Associate degree in Information Technology or equivalent experience and education
1–3 years experience in similar ServiceDesk role, preferably in multinational environment
Demonstrated knowledge of Windows Active Directory, Microsoft Office 365, and TCP/IP
Fluency in English, spoken and written
Strong troubleshooting, documentation, and problem-solving skills
Ability to manage multiple projects independently with attention to detail

Apply

Vacancy posted 6 days ago

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