Seasonal Guest Services Associate
$16 per hourFriends of the Mounts Botanical Garden
Seasonal Guest Services Associate
The Seasonal Guest Services Associate provides exceptional frontline service in the Welcome Center and Garden Shop during ILUMINA. This position involves guest check-in, ticketing, membership sales, retail support, and general event assistance. Ideal candidates are friendly, reliable, and enjoy interacting with people in a fun, festive environment.
Responsibilities:
- Guest Experience
- Greet and assist guests with a warm, professional attitude.
- Process admissions, event tickets, memberships, and retail sales accurately using POS and CRM systems.
- Provide information about ILUMINA, MBG events, and Garden memberships.
- Handle questions or concerns courteously, referring complex issues to a supervisor.
- Retail & Operations
- Assist with stocking, organizing, and maintaining merchandise displays.
- Ensure the Welcome Center and Garden Shop remain clean, organized, and guest-ready.
- Monitor inventory and report restock needs.
- Support daily opening and closing procedures.
- Collaborate with staff and volunteers to create a positive team atmosphere.
Qualifications:
- Education & Experience
- High school diploma or equivalent required.
- 1-3 years of experience in retail, hospitality, or customer service preferred.
- Experience in cultural, botanical, or nonprofit settings a plus.
- Skills & Abilities
- Excellent communication and customer service skills.
- Comfortable working in a fast-paced, public-facing role.
- Able to stand for extended periods and work outdoors in Florida weather.
- Basic computer and cash-handling skills required.
- Bilingual (English/Spanish) helpful but not required
Compensation: $16.00 per hour
Friends of the Mounts Botanical GardenVacancy posted 3 days ago
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