Associate Director, IT Operations

The Rockridge Group

Job Description

TITLE: Associate Director, IT OperationsLOCATION: Emeryville, CAPOSITION: Full time

Client X is seeking an IT Services Leader to work within a team entrusted with formulating long-term ITSM strategy & governance framework for the organization. This role is for an individual contributor & a team player who would work closely with technology & business leadership across the organization to ensure alignment of ITSM work practices with long term ITSM strategy.

We are looking for a motivated, independent engineer who can learn technologies quickly, and who can translate needs across teams – including communicating with stakeholders who are not experts in software infrastructure. This position offers flexibility to design new systems and processes from the ground up – and to have a real impact on Client X’s ability to deliver synthetic organisms.

Responsibilities:

Responsible for ITSM governance and execution of ITIL strategies.
Devise strategy & framework for deployment & execution of automation across ITSM process areas.
Bringing AI & ML in ITSM process areas & formulate the execution path.
Promote & Execute DevOps initiatives & methods in ITSM work practices.
Design, develop and maintain a robust and scalable CMDB.
Collaborate with various groups to identify requirements and translate business/ operational needs and high-level technical specifications via agile stories in ServiceNow/DevOps tools.
Align & standardize ITSM metrics & deploy automated Performance Analytics reports with Service Now development team.

Qualifications:

Solid grasp of ITSM and industry standard methodologies related to ITIL, DevOps.
Proven experience in deployment of ITSM automation in large organizations.
Service Now development background.
Experience using agile and iterative development practices and methodologies such as Scrum/Agile
Minimum 4-5 years' experience in ServiceNow ITSM and CSM modules.
Drive process improvement initiatives following SAFe and DevSecOps methodologies.
Hands on Experience with reporting tools (Tableau, Power BI, etc..)
Experienced with Application support or general IT operations.
Experience working in diversified teams spread virtually across countries and time zones.
8-12+ years overall IT experience.
5+ years Prior experience within ITIL / IT Service Management process areas, facilitating reviews and leading remediations activities.
3-5+ years ITIL Foundations Certification or higher (ITIL 4 preferred)
Bachelor's or Master's Degree in Computer Science, Management Information Systems or other related field.

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Vacancy posted 27 days ago

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