General Manager-203100

ESA Management, LLC

Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
65,000

Apply

Vacancy posted 4 hours ago

Similar jobs that could be interesting for youBased on the General Manager-203100 in Chesapeake, VA vacancy

General Manager-203100
...success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive... ...as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100%...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
ESA Management, LLC
Norfolk, VA
3 hours ago
General Manager
$175k - $250k
...General Manager $175000 - $250000 per year | Norfolk, VA | On-site | Permanent High-growth retail organization seeking a hands-on operational leader to drive performance across the business with a long-term path to CEO. A bit about us: Our client is a highly...
Suggested
Permanent employment
Local area
Australia-Employment
Norfolk, VA
15 hours ago
Assistant General Manager
...We are looking for an experienced assistant general manager to help the general manager in directing daily business operations. The assistant general manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals...
Suggested
Einstein Bagels
Chesapeake, VA
4 days ago
ASSISTANT GENERAL MANAGER (AGM)
...Taco Bell Assistant General Manager (AGM) Ampler dba Taco Bell is seeking an Assistant General Manager. Schedules: ~6:00am - 11:00am ~11:00am - 2:00pm ~2:00pm - 5:00pm ~5:00pm - 8:00pm ~8:00pm - 11:00pm ~8:00pm - 3:00am ~11:00pm - 3:00am Job...
Suggested
Daily paid
Immediate start
Flexible hours
Shift work
Weekend work
Taco Bell
Chesapeake, VA
3 days ago
Assistant General Manager
...to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as an Assistant General Manager The Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the...
Suggested
Temporary work
Work experience placement
Work at office
Immediate start
Flexible hours
Night shift
LTD Hospitality
Norfolk, VA
15 hours ago
Assistant General Manager
...Assistant General Manager Lead at the heart of Norfolk's waterfront hospitality scene. The Sheraton Norfolk Waterside Hotel is a 468-room, full-service property overlooking the Elizabeth River and featuring more than 30,000 square feet of meeting and event space, making...
Work at office
Atrium Hospitality
Norfolk, VA
3 hours ago
Restaurant General Manager
$60k - $80k
...Restaurant General Manager About the Job: As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You...
Work experience placement
Shift work
Taco Bell
Chesapeake, VA
2 days ago
Restaurant General Manager
...Taco Bell Restaurant General Manager (RGM) Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM). SCHEDULE(S) 6:00am - 11:00am 11:00am - 2:00pm 2:00pm - 5:00pm 5:00pm - 8:00pm 8:00pm - 11:00pm 8:00pm - 3:00am 11:00pm - 3:00am JOB DESCRIPTION The Restaurant...
Daily paid
Immediate start
Flexible hours
Shift work
Weekend work
ag-bells-1
Chesapeake, VA
4 days ago
Sonic Restaurant General Manager
...driving results and delivering exceptional guest experiences? Join KBP Drive-In, a franchisee of Sonic Drive-In, as a Restaurant General Manager and take the lead in inspiring teams, delivering results, and growing your career. As the Restaurant General Manager, you’ll...
Weekly pay
Shift work
Night shift
Sonic
Chesapeake, VA
4 days ago
General Manager
...opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a General Manager. Responsibilities Responsible for the overall operation of the hotel including hiring, training, budgeting, sales, guest...
Temporary work
Work at office
Immediate start
LTD Hospitality
Chesapeake, VA
3 days ago
General Manager
...Overview We’re searching for a General Manager who thrives on developing others and creating a culture where safety, teamwork, and excellence come first. In this role, you’ll lead by example—coaching high-performing teams, fostering strong customer relationships, and ensuring...
Contract work
For contractors
Work at office
ColonialWebb Contractors Company
Chesapeake, VA
1 day ago
General Manager
$75k - $90k
...far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As the General Manager (GM ), you’re the ultimate leader of the store—setting the vision, driving results, and inspiring your team, every day. You’ll...
Local area
Flexible hours
Shift work
Wawa
Norfolk, VA
3 days ago
General Manager
...achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If...
America's Pizza Company, LLC
Chesapeake, VA
15 hours ago
General Manager
...America's Pizza Company, LLC is hiring a Restaurant General Manager for a Pizza Hut location in Chesapeake, VA. You will lead, hire, train and develop a team, ensure exceptional guest service, and drive restaurant performance in line with brand standards. You will oversee...
America's Pizza Company, LLC
Chesapeake, VA
15 hours ago
General Manager
...with college tuition assistance, valuable job training, and retirement benefits. Let’s talk. Make your move. Requirements The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer standards...
Temporary work
Flexible hours
Shift work
McDonald's
Chesapeake, VA
15 hours ago
General Manager
...General Manager The General Manager has ultimate accountability for the successful operation, growth and prosperity of an assigned National Franchised Restaurant. He/she provides leadership and direction to ensure the restaurant operates in accordance with all established...
Full time
Temporary work
Work experience placement
Casual work
Local area
Shift work
Cantina Laredo
Norfolk, VA
2 days ago
General Manager
...DESCRIPTION We're hiring a General Manager! As a General Manager for Little Caesars, you will build and supervise a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards...
Local area
Little Caesars
Chesapeake, VA
15 hours ago
General Manager
...responsible for executing the restaurant plan, by achieving sales and profits goals and providing excellent Guest and Team service. The General Manager will manage the overall restaurant to ensure we are 1st Choice for our Guests and Employees. HOW YOU MAKE A DIFFERENCE...
Work at office
Flexible hours
Shift work
Checkers Drive-In Restaurants , Inc.
Norfolk, VA
2 days ago
General Manager
...from within first mentality so you can be the next member of our management team within a few short months. Priority #1: Build Your... ...in our restaurants! Qualifications: Experience as General Manager in the restaurant industry. Strong personal communication...
Local area
Immediate start
All shifts
Flexible hours
Shift work
Taco Bell
Norfolk, VA
15 hours ago
KFC Restaurant General Manager
$53k - $58k
Overview Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work environment and numerous opportunities for...
Full time
Shift work
Night shift
Kentucky Fried Chicken KFC
Norfolk, VA
3 days ago
General Manager in Training (Relocation Required)
$65k
...customer with the right vehicle and providing transparent pricing. This position is part of our Management Training Program, which prepares you to run a dealership as a General Manager within 9-12 months. The role is a 3‑year career path that begins with a full‑time...
Full time
Temporary work
Relocation
Relocation package
DriveTime Automotive Group Inc.
Chesapeake, VA
1 day ago
General Manager in Training (Relocation Required)
In short, Our Management Training program leverages your existing leadership skills, tunes them to our business philosophy, and gets you ready to run your own store as a General Manager in 9-12 Months. We are more than your typical traditional dealership! With our no haggle...
Temporary work
Relocation
Relocation package
DriveTime Automotive Group
Chesapeake, VA
3 days ago
General Manager in Training (Relocation Required)
...functioning environment. Specifics High School Diploma or Equivalent (a college degree is preferred). 5+ years of management experience. Experience as General Manager, Retail Manager, or Multi‑Unit Manager preferred. Willingness to relocate out of state after GM...
Full time
Temporary work
Relocation
Relocation package
DriveTime
Chesapeake, VA
3 days ago
Section Head (Civilian Human Resources Policy)
...Warfare Development required to enhance NATO’s posture, military structures, forces, capabilities and doctrines.The Resources and Management (RM) Directorate acts on behalf of SACT on all internal management and resource-related issues. It monitors the coherency of ACT...
Full time
Contract work
Temporary work
Work at office
Immediate start
NATO-OTAN
Norfolk, VA
1 day ago
General Manager (SRS)
$140k - $170k
...Epsilon Systems is seeking a full time General Manager (SRS) located in Portsmouth, VA.SummaryThis position reports directly to the Ship Repair Sector (SRS) Atlantic Vice President in Portsmouth, VA. The General Manager (GM) is responsible for leadership, strategy and...
Full time
Contract work
Local area
Shift work
Epsilon Systems Solutions
Portsmouth, VA
1 day ago
Zone Operations Sales Director
$130k - $180k
..., seasonal, and third-party vendor sales initiatives to achieve company performance goals.Support Regional Directors and District Managers in delivering strong sales and operational results.Merchandising & Store ExecutionEnsure consistent execution of all merchandising...
Full time
Seasonal work
Work at office
Relocation
Flexible hours
Night shift
Dollar Tree
Chesapeake, VA
3 days ago
Branch Operations Manager II
$76.2k - $114.4k
...solutions that are right for their timeline and their project, Right From the Start. Learn More. ABOUT THE JOB: The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving...
Permanent employment
Temporary work
For contractors
Relocation
WillScot
Chesapeake, VA
15 hours ago
Remote Business Development Manager Build a Legacy (and a 6-Figure Income)
$1,000 - $5,000 per month
...Development Corp (SCDC) is seeking a rare breed of Business Development Manager to join our mission in a true partner-like capacity. We are... ...: The above statements are intended to describe the general nature and level of work being performed by people assigned to...
Remote job
Full time
Share Community Development Corp Scdc Houston
Chesapeake, VA
15 hours ago
Remote Professional Services Engagement Manager
$165k - $198k
...scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines,... ...directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests...
Local area
Immediate start
Remote work
Flexible hours
Shift work
GrabJobs
Norfolk, VA
4 days ago
Assistant Regional Manager
...Assistant Regional Manager The Assistant Regional Manager will assist the Regional Manager with operations for Red Coats in Norfolk, Virginia, within the assigned Region. The successful candidate oversee NL Nusbaum, Norfolk portfolio, and assist Regional Manager with...
Hourly pay
Contract work
Immediate start
Red Coats
Norfolk, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!