Customer Service Representative

Customer Service Representative

Provides comprehensive customer-facing support. Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.

Taxpayer Assistance: Assist taxpayers at the counter or by phone with personal property and real estate filings; explain filing requirements and process waivers.

Data Entry and Research: Enter and verify taxpayer and property data in multiple systems such as DOR, GIS, and JD Powers; correct errors as needed.

Mail Processing: Open, sort, and process incoming mail; research taxpayer information before data entry and prepare outgoing mail.

Customer Communication: Answer calls and emails regarding filings, assessments, and credits; direct inquiries to appropriate staff.

Assessment Support: Assist with understanding property assessments and explain exemptions and senior tax credit programs.

Record Maintenance: Maintain physical and electronic filing systems and ensure all correspondence is documented accurately.

Payment Handling: Accept and receipt payments for fees or filings; balance batches and prepare daily reports.

Compliance Review: Ensure records meet departmental and state requirements; report discrepancies or errors to supervisors.

Public Interaction: Provide courteous and professional assistance to taxpayers and coordinate with other county departments.

Document Scanning: Scan, label, and upload documents to secure databases; verify scan accuracy and filing integrity.

Administrative Support: Provide general administrative and clerical assistance to department managers as assigned.

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.

Position Requirements - EDUCATION AND EXPERIENCE– The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.

Education HS diploma or GED

Experience 2 years previous relevant work experience is required.

Success Framework– The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.

Knowledge of Missouri State property tax procedures and assessment laws.

Knowledge of office terminology, forms, and procedures.

Knowledge of data entry systems and database maintenance.

Ability to communicate clearly and courteously with the public.

Ability to maintain confidentiality and accuracy in records.

Ability to interpret and apply departmental regulations.

Ability to organize and prioritize multiple tasks.

Skilled in Microsoft Office applications and data management tools.

Skilled in operating standard office machines such as copiers and scanners.

Ability to handle payments and reconcile records accurately.

Knowledge of customer service principles and techniques.

Ability to work independently under general supervision.

Skilled in time management and meeting deadlines.

Knowledge of filing systems and document retention practices.

Ability to maintain composure in high-volume customer environments.

Equipment and Tools commonly associated with the performance of the functions of this job.

Computer; Monitors; Microsoft 365; Adobe Acrobat; Devnet; Invoice System; Word processing; Ten key: Micro film; Data storage system; Scanning software.

Work Environment or atmospheric conditions commonly associated with the performance of the functions of this job.

Office setting with frequent public contact and occasional interruptions.

Many situations will require early morning or late evening hours.

May rarely be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.

May be required to work in confined spaces.

Physical Abilities–The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work requires the ability to sit, stand, walk for extended periods of time.

Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.

Work requires the ability to grasp, pull, push, and reach.

Work requires the ability to talk, hear, listen, and comprehend.

Work requires the ability to drive and/or operate mechanical equipment.

Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors.

Must be able to lift up to 50 pounds.

Work requires the ability to stoop, kneel, crouch, and/or crawl.

Normal Entry Salary - $18.24 per hour

EOE Statement - Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed servicemember status or any other characteristic protected by local, state or federal law.