Technical Analyst III - Fraud Prevention Technology Support

Req ID: 78843Location: Tulsa -TULAreas of Interest: Information TechnologyPay Transparency Salary Range: Not AvailableApplication Deadline: 11/20/2026BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.Bonus TypeDiscretionarySummaryAt BOK Financial, our success starts with our incredible talent. Are you an experienced Technical Analyst III who enjoys problem solving? Our Fraud Prevention Technology Support team keeps the applications, data feeds, and processes that protect our customers and the bank from fraud losses running reliably. This is an opportunity to become involved in some major transformative projects—including the implementation of DataVisor and our new disputes platform (CASAP)—and leverage new cutting-edge technology. Bring your passion for technical support. It’s an exciting time to join us!Job Description• The Technical Analyst III is responsible for delivering superior services acting as a liaison between the line of business and IT with a focus on end user experience such as user interfacing, user flow, data flow.• Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures.• Defines and performs analysis, design, planning, implementation, and support of some of the most critical systems software and procedures with a focus on our long-term technology road map which require technical and systems knowledge.• The Technical Analyst provides day-to-day support for complex application systems.• In this role, the Technical Analyst III provides hands-on production support for the Fraud Prevention line of business, including monitoring application health and interfaces, troubleshooting production issues, performing root-cause analysis, and using SQL to investigate customer, account, transaction, alert, and case data, while helping implement and transition new fraud prevention capabilities into long-term support.Team CultureOur mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. Our Fraud Prevention Technology Support team partners directly with Fraud Prevention analysts, investigators, and leadership, as well as technology teams and vendors, to build trusted relationships and translate business needs into technical solutions.How You'll Spend Your Time• You will contribute to the technology strategy and employ Information Technology Governance policies, architecture methodologies, and SOA Governance policies. You will define and conduct research which you will leverage for the development of multi-year technology roadmaps. In this position you will identify technology gaps and present recommendations for remediation and act as project consultant across team’s project portfolio.• You will design and execute Disaster Recovery processes.• You will develop and maintain critical vendor relationships.• You will mentor other analysts by providing oversight of projects or day-to-day support efforts.• You will have advanced technical understanding of single application data flows across multiple applications, software and system integrations, RDBMS principles, tiered environments, Cloud environments, and well-developed project management skills.• You will provide hands-on production support for Fraud Prevention applications, APIs, batch processes, file transfers, and data feeds, including monitoring application health and interfaces.• You will troubleshoot production issues, perform root-cause analysis, and use SQL to investigate customer, account, transaction, alert, and case data.• You will manage incidents, vendor issues, and technical escalations through resolution.• You will partner directly with Fraud Prevention analysts, investigators, and leadership, plus technology teams and vendors, to build trusted relationships and translate business needs into technical solutions.• You will maintain runbooks, technical documentation, monitoring, and support procedures.Education & Experience RequirementsThis level of knowledge is normally acquired through completion of a Bachelor’s Degree in Information Technology or Computer Science or related field of study and/or 5-7 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations, or equivalent combination of education and experience. Greater depth and ownership of complex applications is expected at the TA IV level.•Advanced Technical understanding of:o Single application data flows across multiple applicationso Software integration, system integration, and technology usedo RDBMS principles and toolso Tiered environments (e.g. development, testing, UAT, production, DR)o Application disaster recoveryo Leveraging knowledge of Cloud environmentso SQL Querieso IT and IS standards and conceptso Banking and payments industry and processeso Conducting fit gap analysis• Solid conceptual thinking and analytical skills• Solid collaborative skills• Strong production troubleshooting and problem-solving skills.• Experience supporting APIs, batch/file processing, databases, or system interfaces• Experience with requirements, testing, incident management, and technical documentation• Strong interpersonal skills, with the ability to build trusted relationships with Fraud Prevention business partners and translate between technical and non-technical stakeholders• Strong sense of ownership, initiative, and ability to work through ambiguityPreferred Experience• Banking, fraud prevention, disputes, or financial-crimes technology, including wire, ACH, check, account takeover, card, or real-time payment.• DataVisor, CASAP, or similar fraud prevention/case-management technology; SaaS platforms and vendor collaboration.• AWS, REST APIs, JSON, Python, SFTP/MFT, or enterprise scheduling.• ServiceNow, Jira, application monitoring, or similar support tools.Advertising SourceBOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.Please contact View email address on click.appcast.io with any questions.