Guest Services Agent

Guest Services Agent

Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.

As the face of our hotel, Guest Services Agents are responsible for creating exceptional first and last impressions while delivering genuine hospitality throughout every guest's stay. From welcoming guests at check-in to assisting with questions, resolving concerns, and providing local recommendations, you'll play an important role in making every stay memorable.

Whether you're beginning a career in hospitality or looking for your next opportunity, Hyatt Place offers a supportive environment with opportunities to learn, grow, and advance.

Position Summary

The Guest Services Agent is responsible for providing outstanding customer service while performing front desk operations, assisting guests throughout their stay, and ensuring Hyatt brand standards are consistently met.

This position requires excellent communication skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Functions

Guest Service

• Welcome guests with a warm, genuine, and professional attitude.
• Provide efficient check-in and check-out experiences.
• Respond promptly to guest questions, requests, and concerns.
• Resolve guest issues using sound judgment and excellent service recovery techniques.
• Provide information about hotel amenities, local attractions, dining, and area events.
• Create memorable guest experiences that encourage repeat visits and positive reviews.

Front Desk Operations

• Process reservations, room assignments, billing, and payments accurately.
• Answer incoming telephone calls and direct inquiries appropriately.
• Balance cash drawer and complete required front desk reports.
• Maintain accurate guest records using the hotel's property management system.
• Ensure lobby and front desk areas remain clean, organized, and welcoming.

Teamwork & Communication

• Communicate effectively with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
• Assist with coordinating special requests and VIP arrivals.
• Support fellow team members during busy periods and work together to ensure smooth hotel operations.
• Participate in daily shift pass-on and maintain clear communication between shifts.

Brand Standards & Safety

• Follow Hyatt brand standards, company policies, and operational procedures.
• Protect guest privacy and maintain confidentiality.
• Follow all safety, security, and emergency procedures.
• Complete additional duties as assigned by hotel leadership.

Qualifications

Preferred Qualifications

• Previous customer service experience required.
• Previous hotel, retail, restaurant, or hospitality experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.

What We're Looking For

• Friendly and welcoming.
• Dependable and punctual.
• Professional and well-spoken.
• Organized and detail-oriented.
• Calm under pressure and able to solve problems effectively.
• A team player with a positive attitude.
• Passionate about delivering outstanding guest service.

Why Join Hyatt Place Mount Pleasant Towne Centre?

• Paid Training.
• Hyatt Employee Travel Discounts Worldwide.
• Opportunities for career advancement within Hyatt and hotel management.
• Positive, supportive, and team-oriented work environment.
• Medical, Dental, and Vision Benefits (for eligible associates).
• Paid Time Off (for eligible associates).
• 401(k) Plan (for eligible associates).

No hotel experience? No problem. If you have a passion for helping others, enjoy working with people, and are eager to learn, we'll provide the training you need to succeed.

If you're looking for a career where every day brings new opportunities to make someone's stay a little brighter, we'd love to meet you.

Apply today and become part of the Hyatt Place Mount Pleasant Towne Centre team!