Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: License Reimbursement, Bonus based on performance, Competitive salary, Flexible schedule, Opportunity for advancement, Paid time off, Training & development

About Our Agency

I opened my State Farm agency in 2021, but my journey with State Farm started long before that! I began working as a receptionist in my stepdad's agency when I was just 15 years old, and I quickly fell in love with the insurance industry. After attending Kentucky Christian University, I returned to the industry as a sales representative and aspirant before eventually opening my own agency. Now, I get to build a team and create the kind of workplace where people enjoy coming to work every day. Outside of the office, I'm married to a physical therapist, and we have a toddler named Sadie and two dogs, Leo and Charlie, who keep life exciting! Giving back to our community is also important to us. We support local schools, skilled nursing facilities, and pediatric therapy centers through donations and events like Trunk or Treat. Our team believes in finding meaningful ways to make a difference in the lives of others. Our office has a personable, fun, and energetic atmosphere. We love celebrating together, whether that means dressing up for Halloween, enjoying our Thanksgiving and Christmas parties, or participating in fun team promotions throughout the year. I enjoy finding creative ways to reward hard work, from bonuses and extra PTO to prizes and friendly competitions. We believe in working hard, celebrating wins, and encouraging each other to be our best. I'm looking for someone who is dependable, personable, and brings a positive attitude. We love to have fun, but we're also competitive and motivated to help each other succeed. If you're a team player who takes pride in your work and enjoys a fun, supportive environment, I'd love to meet you!

Role Description

As a Customer Service Representative with Ashley Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Richmond, KY and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.