Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY
I opened my State Farm agency in 2021, but my journey with State Farm started long before that! I began working as a receptionist in my stepdad’s agency when I was just 15 years old, and I quickly fell in love with the insurance industry. After attending Kentucky Christian University, I returned to the industry as a sales representative and aspirant before eventually opening my own agency. Now, I get to build a team and create the kind of workplace where people enjoy coming to work every day.

Outside of the office, I’m married to a physical therapist, and we have a toddler named Sadie and two dogs, Leo and Charlie, who keep life exciting! Giving back to our community is also important to us. We support local schools, skilled nursing facilities, and pediatric therapy centers through donations and events like Trunk or Treat. Our team believes in finding meaningful ways to make a difference in the lives of others.

Our office has a personable, fun, and energetic atmosphere. We love celebrating together, whether that means dressing up for Halloween, enjoying our Thanksgiving and Christmas parties, or participating in fun team promotions throughout the year. I enjoy finding creative ways to reward hard work, from bonuses and extra PTO to prizes and friendly competitions. We believe in working hard, celebrating wins, and encouraging each other to be our best.

I’m looking for someone who is dependable, personable, and brings a positive attitude. We love to have fun, but we’re also competitive and motivated to help each other succeed. If you’re a team player who takes pride in your work and enjoys a fun, supportive environment, I’d love to meet you!

ROLE DESCRIPTION:
As Account Representative for Ashley Williams - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.