Human Resources Manager

Human Resources ManagerSpokane Club is a membership-based organization, and member happiness is a primary goal of all staff. The Human Resources Manager plays a crucial role in ensuring that members and guests have positive experiences through the selection and training of employees who support the organization's goals. This position is responsible for all of the Club's human resource activities including recruitment, onboarding, compensation, benefits administration, regulatory compliance, performance management, employee relations, policy development and implementation, training, record-keeping, and employee services. This is a one-person office supported by a payroll specialist.Successful job performance requires a positive attitude and a genuine commitment to competence, job knowledge, pride, professional appearance, courtesy, and excellence in customer service. Issues are to be addressed with an attitude of cooperation, and problems must be resolved professionally.This is a salary non-exempt position. Salary will be based on a 45-hour work week.Essential Job Functions and ResponsibilitiesRecruitment and Onboarding New StaffAdvertise open positions; screen applicants; assist with interviews, selection, background checks, and reference checks ensuring the Spokane Club hires the best-qualified candidates.Onboard new hires through online system, coordinate first-day activities, explain policies and procedures, and work with hiring supervisors to provide initial orientation.Compensation and Benefits AdministrationAnalyze compensation market data. Develop and recommend competitive compensation plans.Oversee and administer compensation incentive program for managers and directors.Serve as trustee of the Club's 401(k) plan.Serve as the primary point of contact with third-party benefits providers.Analyze existing Club benefit policies and prevailing practices among similar organizations to establish competitive benefits programs within budgetary guidelines. Work with the Club's third-party benefits broker to evaluate and recommend coverages and options.Create written information and presentations to inform employees of benefit options. Lead annual benefits open enrollment program.Serve as designated resource for employee benefits information. Answer employee questions and research and resolve problems when necessary.Policy Development and Regulatory ComplianceCoordinate with department managers to create and update accurate job descriptions.Develop policies and procedures and ensure their consistent and fair application.Remain current on federal and state laws and make sure that Club policies and procedures remain compliant.Oversee the management of employee records and the analysis, maintenance, and communication of records required by law or local governing bodies and other departments in the organization.Update and maintain all employee policies, manuals, and guidelines.Training and Performance ManagementReview and coordinate Club employee training programs. Work with department leaders to create job-specific training.Coordinate employee recognition programs.Lead annual performance review program.Employee RelationsFoster a sense of community among employees through special events and communications to ensure employees stay informed.Act as a confidential resource for both management and employees in conflict resolution and problem-solving.Respond to all workers' compensation and unemployment claims. Represent Club at all related hearings and appeals.Conduct investigations, as needed, regarding allegations of harassment, discrimination, and other sensitive matters.Other ResponsibilitiesManage the Club's human resources information system. Maintain and update personnel data, develop management forms, and create reports as needed.Respond to all requests for employment verification.Serve as an advisor to Club leadership regarding organizational structure.BenefitsFull-time employees may enroll in medical, dental, vision, and basic life insurance coverage. Family coverage is also available at an additional cost. Employees may enroll in our company's 401(k) plan after one year.Full-time employees will also accrue vacation based on hours worked, up to a maximum of 10 days per year and six paid holidays throughout the calendar year and one floating holiday. After 5 years of service, the maximum accrual will be 15 days per year.Job RequirementsBachelor's degree in Human Resources Management or a related field and four or more years of related experience; additional experience may be substituted in lieu of education. PHR or SPHR certification preferred.Experience in ADP Workforce a plus.Demonstrated knowledge of federal and state employment regulations.Effective oral and written communication skills.Exceptional interpersonal skills with track record of effectively dealing a wide variety of personality types.Effective management and organizational skills.Evidence of a high degree of integrity and the ability to practice of a high level of confidentiality.Excellent computer skills including Microsoft Office applications, payroll, and HR information systems.Customer-service orientation to create an atmosphere of genuine care for employees and provide a high level of personalized service.Demonstrated ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.Able to manage multiple projects simultaneously in a high-volume office environment.Current valid driver's license.Core Competencies RequiredTEAMWORK: Actively participates in achievement of team and Club goals for the good of the group, rather than solely for one's own benefit.COMMUNICATIONS: Consistently communicates in a clearly and concisely.RESPONSIBILITY: Takes ownership of the risks and consequences associated with decisions and actions. Shares successes with the supporting team.INITIATIVE: Seeks out opportunities that maximize professional growth and contribute to the Club's success.RESULTS-ORIENTED: Focuses on achievement of commitments and goals.CUSTOMER FOCUS: Places customers' needs and perspectives first.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to touch, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.