Outlet Lounge Assistant Manager

Overview Manage the day‑to‑day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day‑to‑day operations of the bar. Interview, hire, train, develop, recommend performance evaluations, resolve problems and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets. Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). Investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions based on established policy and procedures. Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects. Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Qualifications and Skills More than two years of post‑high school education. Two years of full employment in a related position with this company or other organization(s). Hotel experience preferred. Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non‑repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation Salary Range: $64,000.00 – $66,400.00 Annually. Tip/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No. Benefits HEI Hotels and Resorts offers a comprehensive benefit program for physical, mental and financial wellness. Medical, dental and vision insurance available through Anthem Blue Cross Blue Shield, EyeMed, and other plans. Vacation, Sick, and Holiday programs. Pet insurance through ASPCA. Supplemental, Spousal and Child Life insurance; Short and Long‑Term Disability plans; 401(k) Savings Plan with matching funds; discounts through “YouDecide” and Hotel Room Discount programs. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr HEI Hotels & Resorts